Medical Scheduler - Team Assistant

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

CarePartners is adding to our team and we are looking for Team Assistants to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

We have immediate Full-Time openings in the St. Catharines office!

Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.

This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply.

Incentives and Perks

• Producing schedules and reports on regular basis, and on request of the Supervisor
• Receiving and manage inbound telephone calls and email inquiries related to service
• Non-traditional hours, including evenings and weekends are required
• Access to group discounts, including exclusive discounts from various retailers
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• An Employee Assistance Program (EAP) for you and your family members
• Supportive team environment and a great corporate culture
• Total rewards program which includes health & dental benefits
• Entering relevant information into the automated information system/database
• Receiving routine referral/intake information from funders and private-pay clients
• A strong attention to detail and the ability to learn new systems and databases
• Ability to work both independently and as part of a team
• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Developing and coordinates service schedules while considering relevant factors
• Performing other administrative duties
• Opportunities for continuing education and training
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• Other duties as required
• Paid orientation and comprehensive training and onboarding
• Experience working within a unionized environment and the health care field an asset
• Effective verbal and written communication skills
• Opportunities to volunteer in countries with limited access to healthcare services
• A strong desire and commitment to making a difference in the lives of their patients
• Informing workers of new assignments and changes to their schedules in accordance with the collective agreement and seniority
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Exceptional interpersonal and customer service skills
• A clear background check, and proof of COVID 19 vaccination*
• Hands on mentoring and leadership support

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

• CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence-based health promotion. In accordance with Public Health guidelines CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19. All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities. All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures.