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Customer Support Supervisor Jobs

Customer Service Supervisor Jobs
By Eco Guardian Inc. At Newmarket, Ontario, Canada
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
At least three (3) years of experience, with track record of success in supervising a team of CSR’s
Excellent verbal and written communication skills
Familiarity with customer service software (EDI experience)
Fully comfortable with MS Office Excellent analytical and presentation skills
Supervises a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Customer Support Engineer Jobs
By Ascendion At Canada
• Ownership of the Customer
• Resolution of High-Impact Technical Challenges
Customer Service/Focus (internal or external)
French language (speaking & writing)
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Supervisor Customer Service Jobs
By Sterigenics U.S., LLC At Port Coquitlam, British Columbia, Canada
Associate degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
Administrative support to General Manager and QA Manager
Minimum of 3-5 years related customer service experience.
Experience supervising a customer service department preferred.
administrative support to General Manager and QA Manager
Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
Team Leader (Supervisor), Customer Support And Transportation
By Trillium Health Partners At Mississauga, Ontario, Canada
Strong customer service, communications and interpersonal skills. Combined with good analytical, problem solving and financial management skills required
Experience and knowledge of Waste Audits and Waste Regulations
Manage the delivery of Transportation (Portering, Linen, Waste and Mail) needs across the organization
Recruits, coaches, mentors, evaluates and manages the performance and development of staff
Manages the auditing and upgrades of the hospital linen
Provides expert knowledge and advice to, and assists the Transport/Service Teams on best practice development and other goals/ initiatives
Supervisor, Customer Mediation Jobs
By Honda Canada Inc. At Markham, Ontario, Canada
In depth and thorough knowledge of people and call centre management best practices as they relate to:
3-5 years of people management experience in a multi team Contact Centre and / or Case Management environment;
Strong time management and organizational skills with the ability to manage multiple priorities simultaneously;
Managing presence within Workforce Management (aka adherence, absenteeism and tardiness);
Responsible for ensuring performance reviews and performance management is completed for all staff within the supervisor's oversight of control.
Lead based on progressive management practices including development and communication of shared vision and upholds corporate values.
Customer Installation Support Jobs
By CAE At Montreal, Quebec, Canada
Functional knowledge of English and French is a requirement
Install fasteners and rivets as per drawings, schematics and work procedures requirements.
The role we are offering you:
Read and analyze directives and work procedures, schemas, schematics and technical drawings.
Knowing and applying notions related to material’s properties in use.
Produce embossed and rolled parts.
Customer Service Supervisor Jobs
By Daniels Health At Calgary, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Daniels Health At Edmonton, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Quadra Chemicals At Toronto, Ontario, Canada
Experience in the industrial adhesives market with knowledge of the manufacturing sector is considered an asset
Strong computer skills, experience with a CRM (ideally Salesforce) and Microsoft Office Suite
What are the main responsibilities of the Account Manager – Performance Adhesives & Specialties?:
The ideal candidate will have the following qualifications and skills:
Manage key customer relationships, in line with Quadra’s core values and strategic vision
Manage tight timelines and deal with after hour emergencies
Customer Support Wizard Jobs
By Rewind At Canada
Be a wealth of product knowledge to external customers and customer knowledge to internal teams
Tech savvy, experience with SaaS is an asset
Knowledgeable of Shopify, BigCommerce or other SaaS platforms
Great communication skills, both reading and writing
$5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc) and free Udemy courses
Help our customers get their business back on track after a disaster
Customer Service Supervisor Jobs
By Essential HR Canada At St. Catharines, Ontario, Canada
A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education
Stay certified and up-to-date in CRM software (Ticket Management).
Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.
Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.
Coach team members to improve their service skills.
Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.
Customer Support Associate Jobs
By Abstract Management Group At Vaughan, Ontario, Canada
Ability to recognize, apply and explain your product or service knowledge
Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
Passion for increasing in-person hospitality skill set to build better relationships
The responsibilities and tasks of the Customer Support Associate consist of:
We want someone in the Customer Support Associate role whose qualifications include:
Keeping a record of customer interactions, processed orders, and service schedules
Customer Service Supervisor Jobs
By Spence Diamonds At Vancouver, British Columbia, Canada
Excellent time management skills and the ability to prioritize work
Management/Supervisory experience – 1+ year(s)
Strong organization skills with the ability to multi-task
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Customer Service experience – 1+ year(s)
Store Support Supervisor (Customer Service, Front End Support)
By Whole Foods Market At Toronto, Ontario, Canada
Extensive knowledge of Store Support team procedures and policies.
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
Customer Support Associate Jobs
By TalentMinded Inc. At Scarborough, Ontario, Canada
Update production, project management and supply chain as well as client teams on project status, production changes, approvals and pricing.
Verify accuracy of contract, sales order and shipping information.
Initiative communication with appropriate internal and external contacts to obtain approvals and retrieve missing data.
Coordinate with Accounting to resolve client issues such as prepay invoices; customer credit holds; delivery terms.
Initiate shipments within the ERP system to logistics to facilitate on-time delivery of finished goods.
Process invoices, credit notes and deposit invoices.
Customer Support Associate Jobs
By Moves At Canada
Maintain and improve our Moves’ Help Center for our members as new features are added to our offering
Minimum 2 years of proven professional experience in customer support in a start-up environment
Working at a start-up or fintech experience
Experience with Zendesk or other CSM software
Strong verbal and written communication skills to provide exceptional support to our members
Salary range is CAD$50,000-60,000 annually (commensurate with experience and location, with flexibility to increase for the right candidate)
Customer Support Associate Jobs
By Cronometer At Revelstoke, British Columbia, Canada
Experience navigating and managing social media is an added benefit
Using your super sleuthing skills to identify and troubleshoot issues with users
Publishing your product expertise in our user manuals and internal knowledge base
A passion for customers and delivering an amazing experience
Outstanding verbal and written communication skills
Experience with Zendesk or other help desk software

Are you looking for an opportunity to lead a team of customer service professionals and make a real difference in customer satisfaction? We are looking for a Customer Support Supervisor to join our team and help us provide exceptional customer service. If you have a passion for customer service and enjoy leading a team, this could be the perfect job for you!

Customer Support Supervisor Job Skills:

• Excellent customer service skills
• Ability to communicate effectively with customers, colleagues, and management
• Ability to handle difficult customer situations
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service software and databases
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
• Knowledge of call center telephony and technology

What is Customer Support Supervisor Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• At least one year of supervisory experience
• Excellent problem-solving and decision-making skills
• Excellent organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite

What is Customer Support Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and databases
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
• Knowledge of call center telephony and technology

What is Customer Support Supervisor Job Experience?

• At least