Customer and Transportation Analytics Manager Jobs

Order-Entry using Transportation Management System (TMW Truckmate)

Coordinate with shippers and consignees to meet all client’s requirements

Manage Client Portals with timely updates to keep our clients informed of shipment status

Work with the Finance Department to ensure the billing cycle can be completed

Minimum 1-year experience in Customer Service from industries such as FedEx, Amazon, Purolator. (asset)

Strong customer service skills and the ability to satisfactorily resolve all issues.

Strong customer service, communications and interpersonal skills. Combined with good analytical, problem solving and financial management skills required

Experience and knowledge of Waste Audits and Waste Regulations

Manage the delivery of Transportation (Portering, Linen, Waste and Mail) needs across the organization

Recruits, coaches, mentors, evaluates and manages the performance and development of staff

Manages the auditing and upgrades of the hospital linen

Provides expert knowledge and advice to, and assists the Transport/Service Teams on best practice development and other goals/ initiatives

Apply internal consulting skills including consultative listening, problem definition, negotiating tradeoffs, and management of internal client expectations.

Maintain the highest standards of integrity and remain audit-ready with data governance and market research management.

Prior marketing experience (Marketing Associate, Product Manager) is an asset.

Effectively manage external partners and vendors to deliver the highest quality results.

A minimum of 5 years of professional experience in relevant areas is required.

Strong data analysis skills including advanced skills in Microsoft Excel and analysis techniques.

8 years of progressive experience in planning, design, construction management, and project management. Experience in municipal government an asset.

Project management skills and ability to organize effectively and meet deadlines.

Accountable for the design, delivery, and management of annual transportation capital programs, including internal design schedules.

Develop, modernize, and implement branch policies and guidelines that ensures ongoing compliance with quality management standards.

Manage the geometric, pavement and landscaping design for internally led projects and support other transportation teams on major external capital delivery.

Manage the design of transportation networks, including providing maintenance advice and overseeing accessibility upgrades.

Working experience in campaign management, CRM or Loyalty Analytics an asset

Work Experience / Education / Certifications

Contribution to overall Data and Analytics knowledge and methodology

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Post-secondary education in a quantitative discipline: Statistics, Economics, Engineering, Operations Research, Computer Science preferred

1 – 2 years of experience with data visualization tools – Tableau would be preferred

Strong SQL skills with DBT knowledge preferred

Outline the customer journey, and identify levers the business can pull to delight our customer and create sticky experiences

Conduct landscape analyses that distill our knowledge of a customer into easy to understand visualizations, and KPIs

Collaborate cross functionally with analytics teams, engineering teams, and groups of passionate stakeholders dedicated to improving our customer experience

5-7+ years of analytics experience

3-5+ years of experience in customer marketing analytics, in particular experience with customer retention and stickiness