Analyst, Customer Analytics Jobs

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• We are Canada’s Cultural Department Store
• We love books and all things beautiful
• Books are our heart and our soul and Great Books are JUST the Beginning…

We Play By The Following Rules

• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• Our job is to create joyful moments for our customers
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate
• We exist to add joy to our customers’ lives each and every time they interact with us and our products

The Analyst, Customer Analytics is responsible for supporting the business with actionable omni-channel customer insights that drive business decisions and uncover customer engagement, and revenue-generating opportunities. This position will also support business partners in their strategy planning by sharing relevant insights and analysis of customer behaviour.

KEY PERFORMANCE METRICS

• Timely and consistent delivery of regular and ad-hoc reporting
• Collaboration with internal partners on key processes
• Contribution to overall Data and Analytics knowledge and methodology
• Improvement of existing targeting processes

Key Accountabilities

Functional

• Build and share dashboards to provide self-serve access to customer data throughout the business
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
• Work closely with different internal teams to understand how they plan strategy to add customer lens to it
• Deliver data-driven insights to understand customer behaviour and identify key drivers and business opportunities that support strategic business decisions across Indigo
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes

People

• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Encourage others to freely share their point of view and be open to feedback
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Collaborate with others to drive flexible and iterative solutions, quickly and easily

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization
• Celebrate diversity of thought and have an open mindset

SCOPE

Reports to: Manager, Digital and Customer Analytics

KEY RELATIONSHIPS

Internal

• Online Operations
• Marketing (Online & Retail)
• Loyalty
• Merchants

Qualifications

Work Experience / Education / Certifications

• 1 – 2 years of experience with data visualization tools – Tableau would be preferred
• Python experience a plus
• Working experience in campaign management, CRM or Loyalty Analytics an asset
• Retail experience a plus
• Moderate to advance Excel skills required
• Web analytics experience an asset (Adobe Analytics / Google Analytics)
• Post-secondary education in a quantitative discipline: Statistics, Economics, Engineering, Operations Research, Computer Science preferred
• 1 – 2 years of SQL programming required

Competencies / Skills / Attributes

• Team player with strong interpersonal skills and ability to work independently
• Ability to thrive in a fast-paced organization
• Ability to prioritize and work on multiple projects in a deadline driven environment
• Quick and curious learner
• Detail-oriented

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process.

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