Client Care Centre Team Leader Jobs

The successful candidate must have the following education, experience and/or demonstrated skills:

Identifying booking conflicts or potential booking conflicts and resolving immediately, escalating required conflicts to the Manager of Office Services.

Ensure all rooms are set according to business volume and client requirements.

Review of meeting room utilization reports to provide input and recommendations to the Manager of Office Services for optimization.

Previous reception/front desk/concierge experience an asset

Ability to juggle multiple priorities, meet deadlines and exhibit sound judgment and problem-solving skills.

Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience

Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members

Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience

Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

Retail experiences - An expert in delivering experiences to Community Members

Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth

Our training program – Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification program

Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers

You have 1+ years’ experience in a similar role, ideally in the baking, food production, food service or the hospitality industry

You are someone who takes pride in providing a great experience for our customers

You have experience in handling cash, credit card and debit transactions

And more, including benefits for all full time employees

Minimum of 5 years of experience in call center management or a similar role.

Excellent leadership and people management skills.

Strong organizational and time management abilities.

Manage a team of agents, providing guidance, support, and performance management to achieve targets.

Monthly birthday recognition, acknowledgement, and celebrations

Identify opportunities for improving the customer experience and implement strategies to enhance customer engagement and loyalty.

Effective time management and organizational skills.

Graduate from an approved Continuing Care Assistant program and Provincial Continuing Care Assistant Certification required.

Previous health care experience required.

Previous experience working in a pediatric environment required, experience in hematology/oncology preferred.

Must have effective interpersonal and communication skills.

Demonstrated judgment, problem-solving skills, and strong decision-making ability within the scope of employment.

·Education and life experience with the field of health and psychology is an asset

Provide communication support to the Directors and Office Manager as needed and directed

Be aware of any updates that need to be made to the website and let the Office Manager know

Ability to multi-task: manage requests from patients, doctors, practitioners and the general public throughout the day

·Previous experience in an administrative role, experience as an office administrator is ideal

·Experience with Microsoft Word, Excel and Outlook/Mail.app (and OS X)

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know

Must have one to two years of management experience, preferably in distribution center and/or store operations

Detail oriented, with strong organizational, time management, and interpersonal skills

Support Inbound/Outbound Department Managers in maximizing operational excellence, quality and efficiency/productivity by proactive analysis of logistics processes and management of workflows

Strong problem-solving skills and decision-making abilities

Lead, manage and organize a department team (inbound or outbound) and monitor productivity

Strong analytical and critical thinking skills

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know

Bachelor’s degree in computer science, project management, or related field (or equivalent experience)

Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously

Advocate for our client’s feedback into various VEERUM processes such as product management, marketing, sales, training, etc.

Proficiency in using project management tools and customer relationship management (CRM) systems

Manage timelines, milestones, and deliverables, ensuring onboarding projects are completed within agreed-upon timelines

Provide ongoing support and guidance to clients, assisting with troubleshooting, resolving technical issues, and optimizing their use of our offerings

Experience with project management an asset

Embrace a change management mindset

Celebrate individual/team performance through recognition program and other acknowledgements

Manage issues promptly ensuring timely resolution of problems.

Share knowledge to empower coworkers

MS Suite Tools knowledge preferred

Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience

Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members

Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience

Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

Retail experiences - An expert in delivering experiences to Community Members

Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth

Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience

Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members

Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience

Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

Retail experiences - An expert in delivering experiences to Community Members

Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth

Work with the Space Management Coordinator to planogram the category within the available space

Utilize market & product knowledge, vendor insight, and store feedback to determine an assortment strategy for the category (store & on-line)

2-3 years of experience with retail buying/inventory/planning

2-3 years Demonstrated ability to manage multiple priorities, in a deadline driven environment. 

Strong presentation, business acumen and negotiation skills

Create, in conjunction with senior leaders, a long-term strategic vision for the business and sets business objectives 

Executes detailed, comprehensive stock and product management routines, including processing shipment and completing markdowns, merchandising, replenishment and fulfilling online orders.

Conducts opening and closing operational routines as needed, ensuring a successful start or completion of the store's daily business.

Welcomes guests and assists with finding their perfect pair, accessories or apparel.

Keeps an overview to daily operations and troubleshoots any concerns with transactions and store routines.

Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience

Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members

Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience

Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

Retail experiences - An expert in delivering experiences to Community Members

Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth

Solid time management skills, attention to detail and the ability to prioritize tasks are equally important.

Benefits and pension plan for permanent eligible employees

Compensation for education and professional development

Ideally you also have experience working in a healthcare organization/agency or in an administrative position that required extensive scheduling/multitasking.

Excellent communication skills that demonstrate empathy, compassion and a client and a family-centered approach are essential to this role.

“I love the inclusive culture. I feel welcome and at home.”

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know