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Client Service Associate - Planning & Scheduling (Rpt 0.5)
Company | VON Canada |
Address | Hamilton, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Home Health Care Services |
Expires | 2023-07-07 |
Posted at | 11 months ago |
Description
To facilitate this policy, all VON Canada employees, students, contractors and volunteers will be required to provide written attestation confirming that they are fully vaccinated and reasonable proof of vaccination status, inclusive of any government-issued documentation.
- Other duties/tasks as assigned by manager
- Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
- Support clients, nurses, and home support workers to ensure delivery of quality care
- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
- Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
- Be part of a health care team that provides support to people in your community and frontline workers
- Opportunities for skill development, eLearning, and career advancement
- Experience with new health care technology such as CellTrak and Procura
- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
- Defined Benefit Pension Plan with company contribution for eligible employees
- Comprehensive orientation program
- Experience in a unionized environment is considered an asset
- A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
- University/College education preferred, High School Diploma required
- Previous customer service experience in a contact center environment is considered an asset
- Proficiency with MS Office programs, Outlook, faxing software, and database management
- The use of Personal Protective Equipment (PPE) may be required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
- Experience in a health care environment is an asset
To facilitate this policy, all VON Canada employees, students, contractors and volunteers will be required to provide written attestation confirming that they are fully vaccinated and reasonable proof of vaccination status, inclusive of any government-issued documentation.
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