Full Time Scheduling Coordinator

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Scheduling Coordinator you will be responsible for the critical day to day scheduling of all patient care employees, including coverage for daily and ongoing absences, overtime/extra hours and ensuring maintenance of timely and accurate schedules in the Human Resources Information System (Quadrant). Additional responsibilities include but is not limited to payroll processing, vacation approvals, and collective agreement administration. Providing support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your Scheduling Coordinating experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Respects ethnic, spiritual, linguistic, familial and cultural differences
• Review and process requests for planned absences (i.e. vacation, float time, union leave, education, etc.) for unionized employees based on Patient Care team quotas and seniority
• Creates and posts schedules on the HNHB HCCSS Intranet
• Assigns and fills vacant shifts with some independence based on pre-determined criteria, and seeks management guidance when deviations are required to address operational priorities
• Notifies management as required for follow-up
• Monitors Attendance Line several times per day
• Monitors absence line and fills the shifts for unplanned absences
• Provides an overview of scheduling for new staff
• Confirms casual/relief staff schedule with Patient Care leadership team on a weekly basis
• Works with payroll personnel to make adjustments where appropriate
• Contributes to the professional growth of the HR team through active participation in and contribution to the achievement of departmental priorities
• Enters planned and unplanned absences in HRIS (Quadrant)
• Completes biweekly Time Verification Report review and makes corrections to the schedules
• Maintains and assigns daily HR Support-Line tickets and completes task/request within 48 hours

What you must have?

• Experience related to the specific portfolio (Patient Care Administration or Scheduling)
• Knowledge of HRIS (Quadrant)
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
• Good working knowledge of computerized payroll system
• Post-Secondary Certificate or Diploma in Office Administration or equivalent experience
• Good knowledge of HNHB HCCSS operations and organizational structure, Collective Agreements (i.e. entitlements, scheduling processes, Letters of Understanding)

What would give you the edge?

• Effective problem solving and decision making skills
• Discreet and confidential
• Attention to detail
• Ability to work independently as well as in a team setting
• Demonstrated analytical abilities and judgement
• Prioritization, organization and time management skills
• Utilizes good written and verbal communication skills
• Active and engaged team contributor
• Self-motivated and initiates follow-up and follow-through as required
• Flexibility
• Attention to detail
• Computer literacy (intermediate to advanced level Microsoft Office; internet, E-mail, Quadrant and HRMS)

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Valuable development opportunities
• Attractive comprehensive compensation packages and benefits
• Membership in a world class defined benefit pension plan

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why Join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racsim Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.