Business Clerk - Scheduling Coordinator

Reporting to the Manager, Virtual Care, the Business Clerk Scheduling Coordinator is responsible for scheduling services across the Urgent & Ambulatory Care Program.
Works within the context of a master schedule to maintain and coordinate the day-to-day schedule covering 24 hours a day, 7 days a week operations for non-union and unionized staff (i.e. Nursing, Healthcare Aides, Business Clerks and Allied Health Professionals). Works within requirements set out by CUPE, ONA and OPSEU collective agreements, non-union policy, scheduling guidelines and the specific staffing needs of the departments. Schedules will cover more than one manager and multiple departments and multiple disciplines/skill types. Deals with changes to schedules on a daily basis. Maintains contact by telephone, email, voice mail and in person with employees and managers regarding shift changes, cancelled shifts, and replacement for sick or absent employees and making changes to schedules. Follows guidelines, required steps, and deadlines to make changes to schedules. Works towards payroll deadlines to enter payroll information into the HRIS. Carries out a range of administrative duties associated with the office. May carry out the same work performed as the Business Clerk and using Epic as required.
This position may be eligible for a hybrid or remote work arrangement, in accordance with HHS’ Remote Work Policy.

• Ability to work well under pressure in a dynamic and changing environment.
• Excellent Listening skills and client relationship skills.
• Able to deliver services both onsite or virtually to support the program.
• In-depth knowledge of human resource policies, procedures and demonstrated ability to interpret and consistently apply these
• At least 3 years relevant work experience in a scheduling/administrative environment.
• Ability to be self-directed and take initiative while working independently and remaining focused on an assignment through to delivery.
• Demonstrated proficiency in MS Office, MS Word, MS Excel, MS Access and keyboarding skills of 40WPM.
• Experience with Kronos ESP (Environment for Scheduling Personnel) Software, EPIC, or automate scheduling software is an asset.
• Excellent organizational and time management skills
• Thrives on being a creative problem solver.
• In-depth knowledge of Union and Non-Union contracts and language related to ONA, CUPE and OPSEU and demonstrated ability to apply collective agreement language.
• Excellent organizational and time management skills
• College certificate/diploma in Business, Secretarial or Office Administration (or Business experience)
• Proven communication skills: verbal, written and interpersonal.
• Demonstrated ability to deal with conflict and problem solve
• Demonstrated ability to work on own initiative, organize and establish priorities and meet deadlines.
• Demonstrated ability to make decisions in accordance with policies, legislated requirements and collective agreements and in accordance with HHS core values.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.
Job
Administrative/Service
Primary Location
Ontario-Hamilton
This position will be located at
McMaster University Medical Centre, Main Street West Urgent Care Centre
Organization
Urgent & Ambulatory Care
Status
Temporary
Hours per week
37.5
Number of Openings
1
Union Code
CUPE 7800
Minimum Salary
26.5023
Maximum Salary
27.0431
Post Date
Jun 6, 2023, 12:00:00 AM
Jun 12, 2023, 11:59:00 PM
Unit Summary
The Urgent and Ambulatory Care Program located primarily McMaster University Medical Center (MUMC), West End Clinic, and the Juravinski Hospital consists of the Urgent Care Centre (Main St W), the Boris Clinic - a gold standard ambulatory facility with programs including: Endocrinology and Diabetes Care and Research Program; the General Internal Medicine Rapid Assessment Clinic (GIMRAC); and numerous sub-specialty clinics supporting patients with complex medical conditions. Additional Ambulatory Programs and Services include: the new Michael G DeGroote Pain Clinic; the Special Immunology Services (SIS) Clinic; the Thrombosis Clinic and Medical Ambulatory Clinic (Juravinski Hospital); the Mental Health Liaison Service; the Ontario Diabetes Strategy (ODS) Self Management Program; and Virtual Care, which supports services across HHS.
The Virtual Care Operations Team delivers and supports an enterprise approach to virtual care best practice, ensuring a seamless delivery of quality virtual care for patients, providers and the community. Its focus is to support virtual care as an integrated part of the clinical delivery model, where the patient and provider partner to reimagine the care experience. The Virtual Care team also includes the Virtual HomeGIM Clinic and other virtual care initiatives, with the intention to support patients and their families across HHS.
Schedule Work Hours
Days, Weekends and Holidays. Predominantly Monday to Friday. This position is Temporary until July 2024.
May be eligible for hybrid or remote work arrangements.
Guidelines
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment
Proficiency in both Official Languages, French and English, is considered an asset
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement