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Company | HSBC |
Address | Hamilton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-13 |
Posted at | 10 months ago |
As a Contact Centre Customer Service Advisor, you will provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty, accuracy, and empathy, so these are key skills we look for.
- Process a wide range of transactions, whilst maintaining a high degree of accuracy
- Have the technical ability to use multiple systems with pace.
- Be a problem solver, someone who can think outside of the box and have an excellent attention to detail
- Play a supporting role in educating our customers around HSBC products and alternative digital banking platforms
- Provide exceptional telephone customer service in a timely manner and be able to adhere and self-serve our policies and procedures to resolve customers queries.
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