Software Trainer Accounting & Sales - Automotive Dealership/Customer Service

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

As a Software Training & Transitions (ST&T) Trainer – Accounting/Sales you will provide training to existing customers on our Dealer Management Software (DMS) in the Accounting and Sales modules. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. ST&T Trainers may also assist the customer when required with new software install training in person.

Based in our Milton office, this role is performed in a call center environment and requires travel to customer sites in Canada, US or the Caribbean.

This is not a remote work opportunity.

Job Responsibilities

• Willingness to commitment to an ongoing system of education and cross-training
• Learn and develop an understanding of all areas of the PBS software
• Work directly with customers and train all sessions in assigned module or modules
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Maintain documentation and update as processes change within department
• Ensure ST&T queue is monitored
• Provide excellent support to our customers in our software
• Learn and develop an understanding of data entry and other key tasks
• Perform other duties and responsibilities as assigned
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Learn and develop an understanding of the process for training customers on the PBS software
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Knowledge sharing within own module and others within ST&T
• Create and maintain a positive work environment
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
• Responds to both internal and external training requests in a timely manner

Qualifications

• Excellent communication skills
• Effective time management & organization
• Strong problem solving & trouble shooting skills
• Willingness to go the “Extra Mile”
• Ability to work nonstandard hours
• Strong multi-tasking & prioritization
• Computer proficiency and strong knowledge of Microsoft Office Suite
• Ability to work occasional weekends
• Travel within Canada and the USA on an occasional basis is required; in consequence, proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) are required
• 1-2 years’ experience in the automotive industry, dealership environment, or PBS is considered an asset
• High School Diploma
• Customer focus / excellent customer service skills
• Strong documentation abilities

What We Offer

• Free parking
• Staff events
• An education department dedicated to helping you with professional and personal development
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.
• Competitive annual base salary
• Internal promotion and growth opportunities
• The opportunity to travel

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.