Automotive Software Trainer Jobs

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

As a DTO Trainer – Sales you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.

Job Responsibilities

• Customer focus / excellent customer service skills
• Responds to both internal and external training requests in a timely manner
• Taking the initiative to learn new products to increase their knowledge
• Become an install resource without assistance
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Perform other duties and responsibilities as assigned
• Willingness to commitment to an ongoing system of education and cross-training
• The ability to complete the payroll module – if applicable
• Learn and develop an understanding of the PBS software
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
• Ensure DTO queue is monitored
• Learn and develop an understanding of data entry and other key tasks
• Willingness to go the “Extra Mile”
• Knowledge sharing within own silo and others within DTO
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Maintain documentation and update as processes change within department
• Provide excellent support to our customers in our software
• Learn and develop an understanding of the process for training customers on the PBS software

Qualifications

• Strong documentation abilities
• Computer proficient with knowledge of Microsoft Office Suite
• Strong problem solving & trouble shooting skills
• High School Diploma
• Effective time management & organizational skills
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is an asset
• Fluent in English (speaking, reading, and writing)
• Excellent communication skills
• Strong multi-tasking & prioritization
• Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of Covid-19 vaccination, valid passport and/or US visa (if applicable), and valid full class driver’s license is required
• Experience in the Sales area of a dealership is considered an asset

What We Offer

• Bonus for product certification up to $4,800 per year
• Staff discounts with GM, Dell, Goodlife and more.
• Staff events
• Great referral bonus
• The opportunity to travel
• Internal promotion and growth opportunities
• Competitive annual base salary
• An education department dedicated to helping you with professional and personal development
• Free parking

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.