Automotive In-Dealership Trainer Jobs

About Durham College

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region

Corporate Training Services is seeking an innovative and enthusiastic individual to join our Corporate Training Services team as an Automotive In-Dealership Trainer for the Toronto Market.

Reporting to the Account Manager GM Projects, the Automotive In-dealership Trainer develops and delivers targeted training programs for Automotive In-Dealership Sales employees. Using various learning aides, the Trainer delivers high-quality training sessions to raise the level of product knowledge of the GM Canada dealer personnel.

The responsibilities of the Automotive In-Dealer Trainer include but are not limited to:

• Applying highly effective presentation skills for live and virtual deliveries.
• Creating a positive learning environment that accommodates the diverse culture of the client audience.
• Working collaboratively with the Account Manager GM Projects and General Motors Regional and
• Utilizing principles of adult education to actively engage participants in the learning process.
• Remaining current with ongoing developments within the Canadian car and light-duty truck market including technological advancements and EVs.

About Durham College

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

Duties And Responsibilities

Reporting to the Senior Operations Manager this position provides specialized technical and operational support within Professional and Part-time Learning, and ensures timely preparation, completion and administration of textbook adoptions, CRN creation and maintenance for more than 800 courses in semester and monthly intakes. The incumbent is also responsible for assisting with the CRN roll, assisting with course checks, and monitoring textbook changes by host colleges in OntarioLearn. The incumbent provides general assistance with the implementation of customer service programs within the department. It requires frequent communication with Managers, students, instructors, and operational staff. The incumbent liaises with and provides support to Managers to help ensure the efficient delivery of all PPL programs and courses, regardless of the delivery modality.

Administrative/Clerical

• Support the rolling of course dates for semester and monthly intake to populate the PPL Calendar Guide.
• Liaise with the Bookstore on textbooks changes and advise appropriate Manager of any changes. Obtain approval from appropriate Manager before updating Bookstore Excel listing.
• Maintain master course and textbook listings by portfolio, tracking course title, course code, OL Host code, day school equilivancy, associated certificate or program, textbook listing and ISBN number.
• Provide administrative support and backup support to other Program Assistant functions when required.
• Check and validate the correct textbook ISBN number (800 textbooks) is listed on the Bookstore Excel list for each semester and monthly intake.
• Support the CRN roll for OntarioLearn and DC Connect semester term.
• Order and distribute desk copies for instructors, as applicable.
• Manipulate data to create various operational reports related to enrolments, course replications, course pick-ups, missing grades, and other statistical data as required.
• Maintain updates or changes to CRN’s as requested by the Manager.
• Provide support to customers through live chat to answer questions, solve problems, and troubleshoot.
• Assist in the creation of all Course Reference Numbers (CRNs) and input course information into Banner for more than 150 courses offered in each semester and monthly intake.
• Prepare and issue course notification email to internal distribution list, including PPL staff, RO office, and Bookstore.
• Monitor textbook changes in OntarioLearn on a daily basis and share updates with team members. Update files and listings, as required.
• Conduct semester and monthly intake quality assurance checks on course shells in OntarioLearn (includes Moodle, D2L) and DC Connect for accuracy and ensure key information displayed is accurate, including course start and end date, welcome message, DC email, discussion forums, course outline, weekly schedule, grades schedule, final exam start and end date are accurate.

Additional Responsibilities

• Some evening and weekend duties required including evening office coverage as well as assistance with events as such Open House, Program Information Nights, convocation, orientation etc. In addition, during peak periods, evening office coverage may be required.
• Other tasks as assigned.
• Project work or analysis requests

Qualifications

• Adaptability and flexibility.
• Commitment to high standard of customer service.
• Familiarity with e-learning platforms and online courses.
• Resourceful in assessing and solving problems in a pro-active, self-directed manner with tact and diplomacy.
• Must be proficient in the use of Banner as well as MS Office Suite including Word and Excel.
• Exceptional attention to detail, and excellent organizational skills.
• Banner software experience
• Ability to work well under pressure in a busy and high-volume environment.
• Knowledge of program areas offered by PPL is an asset – Business and Computers, Health and Community, and Education.
• Minimum 3 years experience in an academic office, particularly an online educational department.
• 2-year diploma or equivalent
• Ability to work well both independently and as part of a team.
• Excellent interpersonal and communication skills.

Required Skills

Salary: Starting Rate: $26.47 Four Year Rate: $30.69

Required Experience

Hours: 35 hours per week (1) one-hour lunch; Mon - Friday (8:30 am-4:30 pm) Some weekends and evenings required.

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on July 19, 2023. Competition number SS23-94.