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Bilingual Bookkeeping/Accounting Software Trainer - Automotive Dealership
Company | PBS Systems |
Address | Milton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-07-17 |
Posted at | 10 months ago |
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
- Knowledge sharing within own module and others within the DTO department
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
- Learn and develop an understanding of the PBS software
- Provide excellent support to our customers in our software
- Willingness to commit to an ongoing system of education and cross-training
- Perform other duties and responsibilities as assigned
- Become an install resource without assistance
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Learn and develop an understanding of data entry and other key tasks
- Ensure DTO queue is monitored
- Work directly with customers and train all sessions in assigned module(s)
- Create and maintain a positive work environment
- Maintain documentation and update as processes change within DTO department
- Respond to both internal and external training requests in a timely manner
- Experience in the Accounting area of a dealership
- Fluent in English and French (speaking, reading and writing)
- Computer proficiency with strong knowledge of Microsoft Office Suite
- Strong documentation abilities
- High School Diploma
- Travel within Canada and the USA (up to 2 weeks per month) is required; in consequence, proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) will be a requirement
- Willingness to go the “Extra Mile”
- 1-2 years previous experience in the automotive industry, dealership environment or PBS software is an asset
- Excellent customer service skills
- Excellent problem solving & trouble shooting skills
- Effective time management & organizational skills, strong multi-tasking & prioritization
- Superior communication skills
- Great referral bonus
- The opportunity to travel
- Free parking
- Internal promotion and growth opportunities
- Access to an onsite gym at some locations and/or corporate membership to Goodlife
- An education department dedicated to helping you with professional and personal development
- Staff events
- Bonus for product certification up to $4,800 per year
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