Client Solutions Manager, Middle Market

Intro

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Responsibilities

As Client Solutions Manager you will be working directly with our commercial clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required.

How You Will Impact The Business

• Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, remarketing when required, adhering to binding authority set out by carriers.
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.

Qualifications

What Makes You Successful

• Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them!
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Being in a fast-paced, dynamic environment brings out the best in you.
• You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

• Active and in good standing RIBO license.
• Experience within specific insurance verticals (i.e. Manufacturing, Hospitality, Construction, Realty, Transportation etc.) strongly preferred.
• Knowledge of EPIC considered an asset.
• CAIB, CIP, CRM or other relevant certifications/designations highly valued.
• Secondary School Diploma required, College or University Degree preferred.
• 5+ years of Commercial Insurance Brokering experience required.

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

What We Can Offer You

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs. We are an equal opportunity employer which values diversity in the workplace.