Project Manager - Fire & Safety Solutions

Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC company is one of Ontario's largest independent providers of Life Safety and Property Protection, is seeking a Project Manager - Fire & Saftey Solutions. In business since 1969, we are a well-respected, capable organization with a focus on customer service. With offices across the province we continue to attract great staff and clients; that continued growth offers excellent opportunities for exceptional staff. With over 130 employees we are a direct distributor for several manufacturers and offer not only in-house but also manufactures’ training. Our single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house allows additional opportunities for our staff.

We are seeking a Project Manager centrally located, ideally in London, Ontario who will cover projects located in London, Windsor, Stratford, Chatham and Owen Sound.

JOB SUMMARY

Leads effort in Project Management for an established territory for some or all projects falling under criteria as listed:

• Projects with an estimated completion date greater than 90 days
• Projects $25,000 +
• Projects with complex billing (retention, holdback)
• Complex Projects as determined by sales and operations leadership (engineering, permits)

-Indirect leadership of Service Operations and install resources.

-Follow PMP/Agile processes for delivery of projects to ensure customer expectations and satisfaction goals are met in Canada.

-Responsible for project projections and profitability.

-Focused attention on project delivery and profitability

-Partner with Branch Managers for effective use of resources

-Partner with sales to provide technical accuracy and reduce change orders

-Customer satisfaction

-Employee growth and development

RESPONSIBILITIES

Customer Ownership

• Work within a matrixed environment and collaborate with counterparts in other territories, Operations, Sales, and Finance to optimize install performance and profitability.

• Manage projects and analysis to ensure quality and customer satisfaction standards are achieved.

• Support Canada business strategy and results

• Develop and support service strategy to achieve customer loyalty.

Financial Accountability

• Establish strategic and operational programs to promote financial, operational, top line growth and customer satisfaction goals to grow and optimize results. Develop plans to exceed performance in Operational KPIs to include Operating Expense, Material Consumption, On-time delivery, Inventory Accuracy, Change Order Management, and Profitability.

• Drive margin improvement through key revenue growth programs and Drive forecast accuracy.

• Provide leadership regarding business and project decisions in support of cost-effective, high-quality implementation delivery

• Partner with Sales and Service operations on the development of strategy on RFPs that support growth goals.

• Lead financial initiatives and productivity projects associated to implementation excellence

Operational Management

• Participate and represent Canadian business needs and interests at North American level on various projects, processes, program implementations and initiatives

• Drive productivity and growth through effective manpower planning/utilization, processes, and customer satisfaction. Identify gaps and deficiencies and build plans to address.

• Conduct Quarterly business reviews with the Sales and Operational leadership teams to report on key results and initiatives.

• Provide financial projections regularly

• Use business analytics to measure customer satisfaction, manpower planning/utilization, financial and operational business components tied to projects being managed.

People Leadership

• Indirectly lead the branch implementation resources to deliver customer satisfaction through manpower planning/utilization.

• Effectively participate in onboarding and integrating new hires into team

• Champion development and retention of top talent (top 20%)

• Identify and provide feedback on poor performance

• Lead and cultivate a culture of FSP behaviors and integrity

• Leverage the capabilities of employees and create a work team environment that fosters common purpose and focuses on job satisfaction, customer focus, and increased productivity.

• Understand and utilize motivational tools to drive desired team and business results. (Examples: Communication Plans, Special Assignments)

Key Performance Indicators

• Customer feedback

• Strategic Customer Meeting Compliance (Agile framework)

• Territory financial targets

• Install cost standards

• Manpower utilization

• Regulatory Compliance programs & measures

• Installation Process Compliance & measures

• Technical Training Compliance

• Territory Productivity measures

• Well documented, observable feedback to employees (one-on-ones, PPM mid-year & annual meetings)

POTENTIAL CHALLENGES

• New role will evolve

• Volume of projects can be cyclical

• Travel required throughout territory

• Establishing trust with managers and indirect reports

• Analytics/tools

• Industry expectations

• Subcontractor/contractor partnerships

QUALIFICATIONS

- 5+ years of relevant industry experience, preferably in a sprinkler, fire, alarm industry

- 5+ years project management experience

- PMP certification (or working towards)

- Proven strategic thinking, analytic and planning skills

- Excellent teamwork skills, mentoring, coaching and interpersonal skills

- The ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints

- Strong written and oral communication skills including presentations to executive level groups

Georgian Bay Fire & Safety offers a competitive compensation and benefits program. Remuneration is based on apprenticeship level, competencies achieved, hours accumulated, experience and includes shared medical coverage, tuition reimbursement, vehicle usage and more. We offer an excellent working environment with a great team atmosphere.

With more than 60 fully stocked service vehicles dispatched from offices across the province we meet our customers’ needs effectively and efficiently. From fire extinguishers to the design, installation and maintenance of integrated fire alarm and security systems we have the inhouse resources and capabilities to tackle any sized projects and deliver it on time and on budget. Although our business has grown to become one of Ontario's largest providers of fire alarm, fire suppression systems, sprinkler systems, security systems, access control and camera systems, we haven’t forgotten where we came from. Our employees are members of your community, and we strive to maintain the personal service that our customers count on…. Today and tomorrow.

For more information regarding our company please visit our website: www.gbfire.com

We welcome diversity in our workplace and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities and Aboriginal Canadians.