Manager, Transit Operations Jobs

About Our Client:

As Canada's sixth largest city, Mississauga is home to 741,000 residents and more than 54,000 businesses, including more than 60 Fortune 500 companies with Canadian head offices or major divisional head offices. A diverse, progressive and award-winning municipality located on the shores of Lake Ontario in the heart of the Greater Toronto Area, Mississauga is "Leading Today for Tomorrow" by focusing on delivering services, implementing its Strategic Plan, delivering value for money and maintaining infrastructure.

Make your move to the City of Mississauga and come be part of something BIG!

Website:

http://www.mississauga.ca

Mandate:

Reporting to the Senior Manager of Transit Operations, you will contribute to the delivery of the highest quality services to the people of Mississauga. Responsible for managing operations, employee and labour relations, staff performance and training, your leadership will transform your section into a high-performance team supporting front line service delivery. As a champion of continuous improvement and customer service excellence, you will bring at least five years of senior management experience to the MiWay brand. A strategic thinker and accomplished project manager, your leadership of both unionized and non-unionized employees will contribute to the evolution of Mississauga as one of Canada's most progressive cities.

Duties & Responsibilities:

• Responsible for monitoring resources and meeting budget requirement
• Provide direction to the Attendance Management team to review/enhance the Operations attendance support programs and identify/implement new and innovative ideas that will reduce absenteeism.
• Provide direction to the Training team to effectively manage new operator recruitment and refresher programs while prioritizing talent management principles.
• Manage Operations Staff, which includes Report and Allocation Staff, Route Supervision, Training Staff, Operations Supervisors and Support Staff.
• Manage and monitor the EPM (Employee Performance Manager) program using Hastus to ensure effective tracking of performance and associated coaching and development.
• Responsible for daily service requirements are met with due regard to cost efficiency, safety and service reliability.
• Other duties as assigned.
• Review and monitor statistics of Operations KPIs and metrics to stay on targets and ensure services are delivered daily successfully.
• Manage Labour Relations issues, up to and including grievances and arbitrations ensuring operational policies and procedures are followed and updated.
• Participate on various city wide and divisional strategic projects to provide Operational input.
• Provide direction to the Complaints and Investigation team and respond to escalated public complaints related to drivers’ behaviour and service delivery.

Skills & Qualifications:

• Excellent oral and written communication skills, including presentation skills along with ability to develop Standard Operating Procedures (SOPs).
• Solid understanding of public transportation/transit industry and trends is highly desirable.
• Demonstrated strong project management skills balanced with a pragmatic, results-oriented approach. Demonstrated leadership ability for coaching, developing and leading a team through times of continuous change while maintaining a positive, healthy and productive work environment.
• Experience with managing labour and employee issues is critical. Must have strong/proven negotiations skills.
• Must be flexible and available to work a variety of shifts to provide appropriate support/coverage over all shifts (operation is 24/7).
• Minimum five (5) years’ experience in a management role; preferably within a Transit environment. Additional experience in an operations environment is strongly preferred.
• Proficient computer skills and strong working knowledge of the current ATU Collective Agreement.
• Tact and diplomacy to deal with internal and external stakeholders including Members of Council, the public and community groups.
• Ability to solve complex issues, in a multi-disciplinary context
• Must have post-secondary diploma/degree in Business/Transportation/Management or related field and/or equivalent demonstrated knowledge and direct experience in related discipline.
• Excellent time management and organizational ability.
• Must have a valid driver’s licence with clear abstract along with a clean Criminal Record acceptable to the City.
• Strong working knowledge of all relevant legislation including ESA, OHR, WSIB, OHSA, HTA and Operator licensing requirements.
• Primarily office environment: on call 24 hours/day for critical occurrences.
• Experience with managing within a unionized environment is an asset.

Application Instructions:

To apply, please send a resume in confidence directly to Aman Sodi at [email protected]

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.