Client Support Analyst Jobs in Manitoba

Proactive management and governance of our trading platforms to help ensure business objectives are met.

Provide effective incident, problem and release management and regular project updates to stakeholders.

Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.

Good organization skills, ability to effectively manage and thrive in a fast-paced environment.

Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.

Lead effective knowledge sharing, documentation, and cross training sessions.

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 

Keep up-to-date working knowledge of Ticketmaster ONE web portal 

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 

Box Office experience is considered an asset 

Acquire in-depth knowledge of market requirements in global markets and uses this knowledge to educate clients and manage expectations.

Bachelor’s degree or the equivalent combination of education and experience is required.

Responsible for maintaining and updating existing documentation for a change in circumstance and change in market requirements events.

3-5 years of total work experience is preferred.

Experience in brokerage processing is preferred.

Applicable local/regional licenses or certifications as required by the business.

Excellent people skills and time management skills

Prepare/generate activity and management status reports and maintain documentation

Provide rapid response via phone, electronically, remote session and/or in person

Performs production system tasks and manages offsite backup rotation inventory

Significant recent related customer support experience in a healthcare teleconferencing or videoconferencing environment required

Extensive current related experience supporting Apple products such as MAC, iPAds and iPhones

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.

Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!

Keep up-to-date working knowledge of Ticketmaster ONE web portal

Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles