Client Support Analyst Jobs in Nova Scotia

Education and/or experience in human services, social work, or related field

Excellent problem-solving skills and understanding of the barriers that deter at-risk individuals from obtaining and maintaining safe and affordable housing. 

Good organizational, interpersonal, written, and verbal communication skills. 

Computer skills and report writing ability required. 

Provides information, referrals, and support to clients residing on our health services floor

Ensure that all interactions with clients are carried out in a safe, dignified, and unobtrusive manner

Some knowledge of customer relationship management (CRM) applications is considered a definite asset.

Hands-on, day to day client management, support, training, and post launch adoption

Maintain expert level knowledge on product features, and benefits, for effective communication.

Knowledge of planning and scheduling techniques to manage your time effectively.

Manage all client timelines and expectations for product enhancements or support tickets

Outstanding interpersonal and communication skills, and the ability to work with a wide range of technical and non-technical end users.