Client Support Analyst Jobs in Quebec

A positive, enthusiastic attitude, with strong people skills

Proven customer service experience and passion for helping others and sales delivery

Experience in the payment processing industry is an asset

Experienced communicator and educator, both verbal and written

The ability to multi-task, with above-average computer skills and digital awareness

Bilingual in English and French is a requirement

Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)

Serve as subject matter expert by developing a deep knowledge of MI9’s range of enterprise products

Exceptional verbal and written communication skills

Strong analytical and critical thinking skills

Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development or Technical Consulting

Provide support to customers through various channels, including telephone, email, or other media

Minimum 3+ years Client Services/Support management experience

Effectively apply knowledge to solve a range of problems and questions.

The capabilities of leading by example as well as by direction and vision.

Strong understanding/experience in the Lease and Loan Industry considered an asset

Demonstrated experience in performance data measurement both day to day as well as long term.

Exceptional verbal and written communication skills

Superior organizational skills - able to manage multiple tasks and prioritise work in a face-paced environment.

Identify opportunities to improve customer experience and suggest changes in the business processes to improve workflows through automation.

2+ years of experience in technical support or customer service.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Experience working with CAT tools and JIRA software, a bonus.

Strong problem-solving abilities with a technical mindset and the ability to troubleshoot technical issues.

Clear knowledge of our Solution and can effectively support the team;

Establish and maintain excellent client relationship & satisfaction;

Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;

Attend and prepare regular status meetings with the client;

Works directly with the internal team to resolve incidents and provide client support;

Where appropriate peer review responses from team members to the client;