Network Support Analyst - Client Services - Temporary Full-Time (2023-224092)

We currently have a Temporary Full-Time (until approx. Dec 2023) opportunity for a Network Support Analyst in the Client Services department at our Bayview campus.

Hours Of Work

Weekdays: Days; 8 hrs; As per schedule

Weekends: As per scheduled

Summary Of Duties

• Troubleshoot time sensitive calls, resolve technical hardware and software issues
• Stay current with system information, changes and updates
• Actively participate as a member of Client Services support team
• Provide technical & user support (Level 1 & 2), IS/IT Support 24 hr Call Centre environment
• Log Support calls using Call Centre tracking system, monitor, route, escalate, close/resolve.
• Software and hardware installations/repairs
• Provide rapid response via phone, electronically, remote session and/or in person
• Perform other duties, as required
• Prepare/generate activity and management status reports and maintain documentation
• Performs production system tasks and manages offsite backup rotation inventory
• Network/system monitoring (NOC) triage, escalate, updates accordingly;
• Follow escalation protocols/procedures to appropriate tiers
• Research questions using available information resources
• Wireless support (connectivity, set up, troubleshooting)
• Perform light lifting 25 lbs as required
• Identify and mitigate risks
• Cabling/connectivity, LAN, paging/cell phones telecom support

Qualifications/Skills

• Good understanding of TCP/IP network architecture
• Excellent knowledge of Microsoft Office 2013
• Able to work independently and efficiently to meet deadlines
• Self-motivated, detail-oriented and organized
• Extensive current related experience supporting Apple products such as MAC, iPAds and iPhones
• Demonstrated mastery of the technologies behind PCs, IP networking, videoconferencing
• Excellent people skills and time management skills
• Comfortable in a patient care setting
• College/University or industry professional designation in a related technical field;
• Excellent knowledge of iOS and Apple certified (OS X, ACMT or ACSP)
• Excellent knowledge of Windows-based technical support environment
• Significant recent related customer support experience in a healthcare teleconferencing or videoconferencing environment required
• CompTIA A+ and CompTIA Network + certifications

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 224092 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.