D&I Project Support Officer

Location
2 Rivergate, Bristol
About The Job
Job summary
The Ofsted inspection data summary report (IDSR) is a web-based report showing data for Ofsted inspectors to use when preparing for and during inspection.The IDSR is designed to align with our school inspection handbook , so that areas of interest can be used to identify inspection trails.
The Data and Insight Project Support Officer provides support for external and internal users of the IDSR including interpretation and understanding of the analysis and data, use of functionality, and the administration of users of the IDSR website. The post holder also supports the IDSR and pre-inspection projects and development activities as and when required.

The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties appropriate to the B3 APT grade as required.

• Administer users of the IDSR, including setting up new user accounts, resetting forgotten passwords and removing accounts for colleagues who have left the organisation.
• Provide support to end-users and key stakeholders for the IDSR, deal with the many queries received by the IDSR email help desk on a day-to-day basis from inspectors, Local Authorities, schools and other government bodies; ensure all advice given to customers is clear and consistent, and that responses are provided within timescales as defined by the business.
• Provide project office support as required. This includes organising project meetings, focus groups and minute taking.
• Work with the IDSR team to develop standard answers for queries received; ensure that customer responses remain accurate and in line with IDSR analyses and developments, and that support and guidance materials are updated accordingly. Provide communications to users alongside releases, ensuring the IDSR News page is up to date.
• Assist with data quality assurance and testing of website functionality.
• Ensure data is received from various internal and external teams, tracking the data and escalating when data is not provided on time.
• Analyse user support queries to identify common themes and to inform efficiencies in the provision of support or developments to the system. This includes the collation and presentation of user support statistics.

Person specification
Please Refer To The For Further Information.
Behaviours
We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Delivering at Pace
• Working Together
• Changing and Improving

Technical Skills
We'll assess you against these technical skills during the selection process:

• Ability to prioritise and make decisions, following clear procedures and use own initiative to develop new working methods.
• Proven written and verbal communication skills, including resolution of issues with dissatisfied customers.
• Experience of working in a project environment and delivering on time to meet operational targets and objectives.
• Experience of working with tools such as Excel to present and collate data to meet customer needs, and to ensure quality assurance methods are in place.

Benefits
Ofsted operates a hybrid working approach, allowing colleagues to benefit from time in the office, with the flexibility also to work from home. Our expectation is that you will spend at least 60% of your time working in your office, or at external meetings or events. The exact balance will depend on the nature of your role and the suitability of your home environment, and will be discussed and agreed with your line manager.
Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and counselling and advisory services for you and your family.
Any move to Ofsted from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here .
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.
Shortlisting:
The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.
You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).
Interview:
The most suitable candidates will be invited to attend an interview at 2 Rivergate, Bristol. Please ensure you are available to attend on the week commencing on Monday 26 June 2023.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This job is broadly open to the following groups:

• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• UK nationals
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• Nationals of the Republic of Ireland
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :

• Name : Ruxandra Rotaru
• Email : [email protected]

Recruitment team

• Email : [email protected]