Regional Technical Service Manager Jobs in Quebec

Apply knowledge, experience, training, documentation, communication to make the correct technical diagnosis and provide the right answer to the customer.

Manage customer expectations for open service-related topics ensuring the completion of technical interventions in optimal efficiency and reliability conditions.

Provide reports of his activities to department supervisor/manager to include reporting activities in TSheets.

Work collaboratively with direct manager to provide appropriate technical solutions and identify actions

High School diploma or GED or equivalent experience.

Managing and monitoring all service activities for the K-Customers in assigned territory.

2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus.

Project Management – implement and manage projects and present reports defining project progress, and problems and solutions.

Territory development in conjunction with the Territory Sales Managers.

High focus on the customer relationships and presentation of service activities/service offerings

3+ years of advanced troubleshooting experience in a field environment

2+ years of experience in a customer facing role.

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

· Promoting features and benefits as part of ongoing portfolio reviews.

· Manage policy renewal process and client inquiries to make changes to their policies.

· 1-3 years customer service experience

· Proficient computer skills in MS Office applications.

· Call center, insurance and upselling experience is preferred.

Employee discounts (15% on auto and property insurance, plus many other products and services)

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.