Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Manager Of Customer Success
- Customer Success Operations Manager
- Associate Customer Success Manager
- Enterprise Customer Success Manager
- Customer Success Renewal Manager
- Digital Customer Success Manager
- Wordpress Customer Success Manager
- Customer Success Manager – Enterprise
- Principal Customer Success Manager
- Customer Success Team Manager
Some similar recruitments
Customer Success Manager - Saas
Recruited by Direct IT Recruiting Inc. 8 months ago
Address Mississauga, Ontario, Canada
Customer Care Team Manager, Canada
Recruited by Allurion Technologies 8 months ago
Address Ottawa, Ontario, Canada
Customer Success Associate Jobs
Recruited by Trackunit 8 months ago
Address London, Ontario, Canada
Customer Success Manager (Edtech, Higher Education) - Remote Within Canada
Recruited by Acuity Insights 8 months ago
Address Ottawa, Ontario, Canada
Customer Success Manager - Americas
Recruited by GOOSE Recruitment 9 months ago
Address United Counties of Stormont, Ontario, Canada
Customer Success Manager Jobs
Recruited by Esko 9 months ago
Address London, Ontario, Canada
Manager Of Student Success
Recruited by Curve Lake First Nation 9 months ago
Address Curve Lake, Ontario, Canada
Customer Service Manager - Amico Group Of Companies
Recruited by Amico Group of Companies 9 months ago
Address Richmond Hill, Ontario, Canada
Customer Success Manager - (Key Accounts)
Recruited by Inspectorio 9 months ago
Address Ottawa, Ontario, Canada
Director, Retail Operations And Customer Success
Recruited by Yurek Pharmacy & Home Healthcare 10 months ago
Address London, Ontario, Canada
Customer Success Manager Jobs
Recruited by Lytica Inc. 10 months ago
Address Ottawa, Ontario, Canada
Digital Marketing Customer Success Manager
Recruited by Measure Marketing Results Inc. 11 months ago
Address Mississauga, Ontario, Canada
Customer Success Manager - Vmware
Company | Softchoice |
Address | Oakville, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-18 |
Posted at | 10 months ago |
Why you’ll love Softchoice:
- Hold monthly service reviews that help customers achieve their goals and see a return on their investment in the associated VMware portfolio.
- Become the trusted advisor that guides customers from on-boarding through adoption and meeting success milestones.
- Resolve or escalate customer needs attentively. Monitor progress on all support issues through resolution, including those being addressed by the vendor.
- Uncover opportunities to cross-sell and upsell adjacent services.
- Take the lead to help customers activate their VMware products and credits, while maximizing the margins that Softchoice earns on this business.
- Provide regular proactive reporting, insights, and health checks to customers on credit usage to ensure all credits are used and that their business value is maximized.
- Provide an exceptional customer experience that results in the customer annually renewing Softchoice as their Partner of Record.
- Be the liaison to both customer and internal teams on all program processes and requirements.
- Assist customers with redeeming VMware credits and fulfilling Partner of Record activities.
- Maintain and improve the processes, tools, and templates used to manage the ongoing program and customer relationship.
- Proactively seek vendor, customer, and business inputs and act on or escalate them to improve the outcomes of the program.
- Strong cross-functional collaboration, influencing, and negotiation skills.
- Excellent listening, interpersonal, written, presentation, and verbal communication skills.
- Obsessively organized, disciplined, accountable, and capable of working independently.
- Bilingual in English and French is an asset
- Minimum 5 years in a role responsible for driving customer experience and outcomes.
- Ability to understand and have high level conversations regarding technology value and outcomes.
- Experience contributing to vendor partnerships and relationships is a plus.
- Ability to recognize opportunities and expand services within a customer relationship.
- Understanding of VMware products, programs, or licensing models will be rewarded.
- We offer meaningful work and opportunities for career growth.
- We offer hybrid and remote working opportunities.
- We offer an opportunity to build and grow a career in the technology industry.
- Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
- We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
- We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
- Softchoice has been certified as a Great Place to Work in the United States for several years.
- Comprehensive benefits from day one of employment.
- Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 8 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 8 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 8 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 8 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 8 months ago