Digital Marketing Customer Success Manager

Want to join a fast-growing sales & marketing agency and work with a creative, fun, supportive, and passionate team?

Overview

Measure Marketing Results Inc. is a Google & HubSpot Partner. We're a Toronto-based agency that is rapidly growing. Measure Marketing partners with B2B companies in Manufacturing, Professional Services, health tech, and SaaS to help them achieve their growth goals. We assist Marketing & Sales leaders with sales, marketing, and client retention efforts through our vast experience and expertise.

The Digital Customer Account Manager will be an essential part of each client’s account team at Measure Marketing Results Inc. You'll be the day-to-day point of contact and drive all campaigns and projects for a client.

***Please Note: Measure Marketing is currently operating 100% virtually and will continue to do so for the foreseeable future. Occasionally, we gather for strategy sessions and team-building events at various locations throughout the GTA. To make transportation easier, we prioritize hiring individuals who live nearby the GTA.***

To Be Successful In This Role, You’ll Do The Following:

• Review client reports produced by the team and discuss results with clients monthly.
• Manage and evaluate client campaigns on an ongoing basis
• Contribute to critical internal business initiatives and projects, from optimizing processes to researching/testing new strategies.
• Be in charge of client campaigns/projects from conception to launch and responsible for driving results and return on investment. You'd act as a digital marketing consultant for our clients.
• Manage and review work completed by our other digital marketing team members and content writers.
• Work alongside our team of digital marketing specialists, responsible for executing inbound marketing solutions that align with a client’s marketing objectives.
• Brainstorm and conceptualize sales, marketing, and retention strategies and programs for clients.
• Stay abreast of inbound marketing developments and make appropriate recommendations to team members and clients.
• Monitor monthly and ongoing budgets for clients.
• Actively engage and participate in weekly/monthly team meetings and other team activities (as COVID and your location allow!).
• Meet with clients, review performance, discuss plans, make recommendations, then work with our internal team to get it done.

Who Are You:

• You enjoy interacting with clients and making them happy. You will work with clients to understand their needs and develop an effective, ongoing digital & inbound strategy.
• You enjoy working with technology, and it's nice to have someone HubSpot Certified.
• You are a learner and want to grow your knowledge and experience in the digital marketing space.
• You're Results-Hungry. Your eye is always on outcomes
• You have experience working in this type of role.
• You can think quickly on your feet and make a decision on when to act and what to prioritize.
• You're not opposed to people and instead feel energized from being around others.
• You enjoy numbers and data and can communicate metrics, plan action items, and future strategies around numbers.

Whom You'll Work With:

• Team of thought-leaders and digital marketing team professionals in one of the upcoming marketing agencies in the GTA.
• A healthy company culture that takes pride in living our "People-First" core value
• Working for a Google Partner and HubSpot Partner.

Qualifications:

• Empathetic team player with excellent listening skills.
• Exceptional problem-solving skills and attention to detail.
• 2-5 years of professional account management experience, handling multiple clients, and marketing agency experience is a must
• 1-3 years experience in search marketing, SEO, Paid Ads, and social media or content marketing
• Ability to thrive in a fast-paced, dynamic environment, be prepared with solutions, and not be afraid to make decisions.
• Willingness to learn and be open to new experiences.
• Superior written and verbal communication skills, coupled with highly developed interpersonal skills.
• Ability to follow proven processes in addition to thinking critically and creatively to achieve client goals
• Highly organized with excellent time management.
• Ability to self-regulate and manage time to work with a variety of clients
• Excellent communication and interpersonal skills are required
• Ability to multitask and balance a variety of project timelines.

Compensation & Paid Training:

• Cover your shared office desk fee if you like to be in the office.
• Health Spending Account.
• Training - you will be trained and certified on the latest inbound and digital marketing methods and platforms.
• A clear track for career growth with increased responsibilities and increased compensation.
• Generous paid time off.
• Fully remote option [we are all fully remote right now due to COVID and for the most part will be in 2023 or beyond]
• The joy of working with a passionate, highly motivated, fun and, tight-knit team.
• Competitive salary with quarterly goals- and yearly performance-based bonuses

You may have questions before you apply. Some common questions we get are:

Is this role a replacement or an addition?

• We are growing steadily, and the plan is to accelerate our growth and; hence, this role is an addition to our current team.

Why do you do what you do?

• We do what we do because we aim to inspire, influence, and impact. We believe in our core values, inspire our team members to live them, and hold them to personal accountability as needed. We will invest in you, challenge you, and develop you. It is in our best interest to see you succeed and grow.

What was our Growth rate during COVID?

• We did not let go of anyone during COVID because of the pandemic. We have grown 27% over the last year. We anticipate this to be our biggest year yet.

What's our culture like?

• We know and firmly believe that we exist because of our people. Culture is essential to us. Our culture is beyond Coffee runs, lunches, and team activities ( Of course, we do all of that, too!), but what's more important is to create a positive experience for our people. We attract diverse, intelligent, driven team members. We care for our team members and continue to create opportunities to develop them to be the best versions of themselves and to their peers and our customers. Our people’s personal goals and success are important to us.
• Our culture is "responsive," and we have no tolerance for negative behaviour and lack of integrity that can interfere with the experience of our team members.

How do we measure our employee satisfaction & loyalty?

• Through employee satisfaction and happiness Index survey. Our last year's rating was 4.0 on culture out of 5. And we continue to strive for a higher goal this year.
• We measure employee retention as closely as we monitor customer retention.

So, you've read this far, and we appreciate it. If you like what you read, then take the first step and apply!

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