Customer Success Manager Jobs

Your responsibilities as a Customer Success Manager at Esko, include:

• Think several steps ahead of the customer and take proactive steps to address roadblocks, risks, and issues through collaboration with internal teams
• Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services.
• Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that may impact the customer’s relationship with Esko
• Champion opportunities to consistently improve the customer experience
• Work closely with Account Management to achieve the customer’s strategic and operational objectives and maximize the value of their investment in Esko

Critical Success Factors for the Ideal Candidate Profile are:

• Motivated and Driven - a flexible and creative professional who influences and challenges the status quo
• Team Player -relationship savvy who intentionally makes connections with both customers and external contacts.
• Problem Solver – can overcome challenges and ambiguity with creative solutions
• An Effective Communicator – has excellent listening skills with the desire to understand our customers’ problems and then effectively communicate to a variety of audiences
• Customer-Oriented Achiever - create commitment and trust through strong work ethics and customer-focused attitude

Your Education and/or Background Experience will have:

• Exceptional ability to communicate and foster positive business relationships
• [[}} avigating and steering customer engagements to completion with a high level of customer happiness
• 10+ years of experience in customer service or customer success position
• Bachelor's or master's degree (or equivalent professional qualification)
• 5+ years managing multiple accounts and/or projects with a proven record of success

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.