Bilingual Customer Success Manager Jobs

· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency

· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy

5+ years Customer Success Manager, SaaS, CRM, Leadership

5+ years of experience in a Customer Success

· Exceptional strategic, conceptual analytical thinking, and decision making skills

· Excellent English communication, presentation (written and oral), and organization skills

3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment

Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.

Provide education and resources to customers to enable them to effectively use our products/services.

Detail-oriented with strong analytical, writing, and communication skills

Experience working with full lifecycle of customer success

Experience with Salesforce or other CRM

Proven experience in customer success or account management

Certification in customer success or account management

Knowledge of the digital experience industry and cloud-based platforms

Understanding of web development and content management systems

Job benefits including healthcare, retirement plans, and paid time off

Strong communication and interpersonal skills

• Effective project management skills and familiarity with project management tools and best practices

• Manage the day-to-day relationship with key contacts of our largest clients.

• Strong client service skills with the ability to develop trust and genuine relationships with clients

• Strong presentation skills, including presentation composition and delivery to both internal and client audiences

• Post-Secondary education (diploma/degree) is preferred

• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions

2 years experience in account/customer success management within the software industry;

Provide account management for direct services customers;

Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;

Develop and manage project plans, budgets, task lists, change control, and risk management reporting.

Time management and the ability to prioritize and delegate tasks;

Focus on customer success and retention – supporting an excellent customer experience;

3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles

Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)

Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together

Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products

Experience collaborating with cross-functional teams

Skilled in influencing executives within customer organizations

3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment

Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.

Provide education and resources to customers to enable them to effectively use our products/services.

Detail-oriented with strong analytical, writing, and communication skills

Experience working with full lifecycle of customer success

Experience with Salesforce or other CRM

Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.

Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.

Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement

6+ years' experience in a customer-facing role within a Saas/tech company

Data analysis experience including interpreting and translating results.

Experience using a CRM tool.

2-5 years of relevant experience in a B2B sales, business development or account management role.

Your Skills, Competencies, Knowledge & Abilities

Post-secondary degree in Business, Communications, Project Management or related discipline, OR

Combination of relevant education and work experience

Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.

Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.

5+ years’ experience involving work directly related to listed skill areas and equivalent to abilities

Assists customer with Vendor Management, Contract renewals and negotiations, IT Roadmap and short- term and long-term budgeting.

May perform other duties as assigned by management.

Manages and maintains executable operational plans in line with objectives and contractual commitments

Works in conjunction with Managed Services operations and sales leads develop, maintain, innovate, and deliver onboarding and new-hire training.

Understanding and working knowledge of common critical network protocols and layer 7 technologies

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Recruiting or other applicable talent experience, or Learning, e-Learning, Organizational L&D, Human Capital Management, Software pre-sales and/or sales effectiveness experience

Proficient organization, project management, and time management skills

Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 

Lead and maintain deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.  

5+ years of experience providing customer professional services or related business support

Experience resolving issues through analysis

ServiceNow accreditations or certifications a plus

Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges

Ensure customers are technically healthy and on the most recent version of our product

Identify criteria for assisting your customers by using Success Plays in the Success Platform

Your responsibilities as a Customer Success Manager at Esko, include:

Your Education and/or Background Experience will have:

Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that may impact the customer’s relationship with Esko

Champion opportunities to consistently improve the customer experience

10+ years of experience in customer service or customer success position

Bachelor's or master's degree (or equivalent professional qualification)

You are a change management master

Work closely with Onboarding and Support to deliver a WOW-worthy customer experience

Strong research skills. E-commerce is ever evolving and this role requires a hunger for finding the answer.

2+ years CSM experience at software company

Strong EQ - you can empathize with anyone and have strong active listening skills

You are a superb communicator - excellent written and verbal communication skills

Experience working with upstream oil and gas methane emissions management is a strong asset.

Develop procedures and policies that increase client engagement and enhance overall client experience with AroViz.

Gather feedback from the client on user experience, bug reports, and disseminate information to Arolytics Product and Engineering teams as required.

Experience in Customer Success for B2B SaaS is a strong asset.

Great organizational skills and strong attention to detail.

Strong communication, interpersonal skills, and empathetic relationship builder.

At least 3 years of Account Management, Customer Success or similar experience

Support customers through change management, providing thought leadership on their response processes

Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase

Manage key metrics that feed into team based goals around retention, growth, and advocacy

Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

Experience in a SaaS company is a plus

Metrics & Reporting: Report on renewals pipeline to Management as required with the expectation of getting forecasts to 90%+ accuracy.

Relationship Management: Foster positive client relationships in order to create a loyal client base.

Get access to comprehensive benefits. We pride ourselves on offering benefits covering medical, dental, vision, mental health, wellness and more.

The skills and experience we are looking for:

Identify efficiency opportunities and build out new processes that deliver a superior renewal experience for our customers.

Manage documenting all renewal processes and sharing with team members as required.

1+ years of experience as an Account Manager, Customer Service/Client Success Specialist or a similar role

Partner closely with Operations to proactively manage student engagement on the Skooli platform

Experience with ClientSuccess software considered an asset

Support our sales team with reporting, renewals, and writing RFPs

Work closely with high profile clients to deliver district-wide tutoring programs

React to inbound support requests and triage accordingly

Strong verbal and written communication, strategic planning, and project management skills

3-5 years of experience in customer success

Experience working with a customer success platform (I.e. Catalyst, Gainsight, Totango)

Experience in managing a customer lifecycle journey and understanding of how to work with usage data

You pay attention to detail in all areas of work with strong problem identification and problem resolution skills.

Mitigate Risk - Proactively identifying accounts at risk of churn and putting plans in place to mitigate the risk