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Customer Success Manager (Canada)
Company | Carrot Fertility |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-24 |
Posted at | 8 months ago |
About Carrot:
- Ensure timely resolution of customer issues, working closely across Carrot teams.
- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
- Proactively engage with customers to understand their needs, challenges, and objectives.
- Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Fluency in written and spoken English
- 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
- Detail-oriented with strong analytical, writing, and communication skills
- Experience working with full lifecycle of customer success
- Must be able to develop and grow relationships with customers
- Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team
- Track record of high customer satisfaction
- Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required
- Comfortable working in an fast paced environment; organized, diligent, and self-motivated
- Experience with Salesforce or other CRM
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team
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