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Principal Customer Success Manager Jobs

Principal Operations Manager, Incident Management (Customer Identity)
By Okta At Canada
Training and Awareness: Develop and deliver training programs and awareness campaigns to educate employees on incident management processes, tools, and responsibilities.
Incident Management Expertise: In-depth knowledge of incident management principles, methodologies, and industry best practices
Project Management: Experience in managing incident management projects and initiatives, ensuring timely delivery and effective execution.
Incident Management Strategy: Improve upon and execute on a comprehensive incident management strategy aligned with business goals and industry best practices.
Process Improvement: Continuously assess and refine incident management processes, incorporating feedback and lessons learned to enhance efficiency, effectiveness, and stakeholder satisfaction.
Data Visualization Skills: Proven experience in developing and working Tableau driven dashboards and analytics.
Principal Customer Success Manager
By Hubstream At Canada

Hubstream builds the world's leading platforms for investigations and intelligence management. Hosted in Microsoft Azure, hybrid cloud or on premises, our software powers mission critical data ...

Customer Success Manager - Vmware
By Softchoice At Oakville, Ontario, Canada
We offer hybrid and remote working opportunities.
Be the liaison to both customer and internal teams on all program processes and requirements.
Provide an exceptional customer experience that results in the customer annually renewing Softchoice as their Partner of Record.
Maintain and improve the processes, tools, and templates used to manage the ongoing program and customer relationship.
Minimum 5 years in a role responsible for driving customer experience and outcomes.
Excellent listening, interpersonal, written, presentation, and verbal communication skills.
Customer Success Manager Jobs
By Cpl At Mayo, Yukon Territory, Canada
Ability to run multiple, complex programs and manage multiple levels of business stakeholders from a remote location.
Develop clear and positive working relationships with our clients and manage the delivery against the client backdrop across various countries.
Meticulously project manage programs that will help customers drive business value and revenue expansion.
Lead the value-based projects using your organizational change skills, and drive adoption at scale to expedite the customers’ MURAL time-to-value.
Manage team of customer success managers
5+ years proven history in customer-facing customer success or consulting industries. SaaS experience preferred.
Strategic Customer Success Manager
By Trimble Inc. At Langley, British Columbia, Canada
Project management and/or ITIL experience
Manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress towards achieving their goals.
Excellent organizational skills and experience managing competing priorities.
Utilize experience in your portfolio of accounts to address process improvements within the Customer Success team at Trimble Transportation
Maintain industry and technical knowledge by attending workshops, reviewing relevant publications, building your network and participating in professional organizations
Executive presence with a strong consultative, presentation and relationship skills
Customer Success Manager (Remote)
By BrandBastion At Calgary, Alberta, Canada
Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion.
Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media.
Better than excellent communication skills (both verbal and written) and high EQ levels.
Natural Curiosity and hunger to develop skills and learn more, tech savvy.
Experience with Social Media Paid Advertising or similar
Truly remote first working environment in a passionate and empowering start up
Customer Success Manager Jobs
By Quadient At Vancouver, British Columbia, Canada
1-2 years of customer success, account management and implementations experience
Manage expansion of products/services in customer base
Bachelor's degree ideally in technology, business administration or finance
Experience working for a SaaS company or a start-up would be considered an asset
You have strong organizational and planning skills
You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
Customer Success Manager Jobs
By Umay At Edmonton, Alberta, Canada
You have significant business operating experience.
After the interviews, we will connect with potential full-time offer candidates to discuss terms and connect with references.
Complete product and market knowledge onboarding and direct feedback from the founding team
Lead, manage and execute all partner onboarding and customer support initiatives
Customer Success Manager at ümay.rest -
Customer Success Manager at ümay.rest
Principal Manager Jobs
By Indenovo Global Search & Selection At Ontario, Canada
5-10 years of industry experience in supplier management, preferably in Pharma/Specialty Chemical industry
Track and manage all commercial activities relating to the turnover activities and report to management and supplier as appropriate
Understand and manage supplier growth expectations
Manage all activities related to sales turnover business from supplier to ensure share maintenance and growth
Good communication skills and comfortable working in a team environment
Develop and maintain close relationships with key figures within supply partners
Customer Success Manager Jobs
By Lytica Inc. At Ottawa, Ontario, Canada
You take a proactive approach to Customer Success Management, relentlessly engaging in customer discussions to better understand their experience and challenges
Some familiarity with Customer Relationship Management platforms (Salesforce, Hubspot etc.)is an asset
Intermediate Customer Success Manager (CSM)
·Manage/guide the customer journey from onboarding to renewal/Referencability and everything in between
You are comfortable in developing and maintaining strong relationships with customers and can quickly establish trust
You have been involved in or responsible for onboarding of customers and would be comfortable executing basic software training
Customer Success Manager Jobs
By ConvergeOne At Chiasson Office, New Brunswick, Canada
5+ years of experience in customer relationship management
5+ years of experience in large account service management
PMI or another project management certification
Strong history of driving results in major Account Service Management
3+ years practical experience and holder of certification such as Six Sigma Green Belt, or ITIL Foundations
Recognizes business opportunities and works with the National Account Manager (Sales) to develop them
Customer Success Account Manager
By Microsoft At Calgary, Alberta, Canada
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
5+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Embody our culture and values
> Customer Success Manager Jobs
By Lever Middleware Test Company 2 At Toronto, Ontario, Canada

Manage you own book of business

Customer Success Manager Jobs
By MCE Systems At Ontario, Canada
• Experience in QA and project management.
abilities, strong analytical and problem-solving skills, a high level of
• End to End Project Management of new Initiatives.
delivering effective feedback to your peers and management.
mce offers competitive pay with great benefits, pension plan and generous PTO
worldwide to provide Device Lifecycle Management and Mobile Care Software,
Technical Customer Success Manager
By Meta Resources Group At Canada
Experience managing technology delivery with a Product Management approach (vs. Project Management).
Drive a technology assessment (and potential RFP responses) based on the outcome of the requirements gathering and consideration of technology offerings.
Experience managing customer implementation projects including supporting pre-sales Business Development activities such as RFP responses and pricing.
Manage overall scope of projects as defined in the project charter, including the scope, schedule, financials, etc of any project-related SoW.
Effectively manage all scope changes, including obtaining required approvals, aligning stakeholder expectations, and assessing any corresponding impacts to budget or schedule.
Manage overall project communications, including communications to executive stakeholders (internal and external), IT colleagues, vendors, business stakeholders, and clients as needed.
Sr. Customer Success Manager
By Accord At Toronto, Ontario, Canada
Experience in Change Management is an asset
Manage the onboarding process for mid-market and enterprise customers to ensure a smooth and successful start to their journey with Accord.
Collaborate with our sales, marketing and product teams to ensure a seamless customer experience
Previous experience in customer success, preferably in the SaaS industry, with a track record of managing mid-market and enterprise accounts.
Proven ability to manage the renewal process, ensuring customer retention and satisfaction.
Strong problem-solving skills, with a proactive approach to resolving issues and ensuring customer success.
Digital Marketing Customer Success Manager
By Measure Marketing Results Inc. At Mississauga, Ontario, Canada
2-5 years of professional account management experience, handling multiple clients, and marketing agency experience is a must
You are a learner and want to grow your knowledge and experience in the digital marketing space.
Highly organized with excellent time management.
Manage and evaluate client campaigns on an ongoing basis
Manage and review work completed by our other digital marketing team members and content writers.
You have experience working in this type of role.
Customer Success Manager (Mid-Market)
By Motorola Solutions At Canada
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value
At least 5 years of account management and/or customer success experience in a SaaS company
5 years of account management and/or customer success experience in a Software or SaaS company
Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers
Demonstrated analytical capabilities for reporting and metrics gathering and support
Experience creating a new Customer Success Program from scratch is preferred
Junior Customer Success Manager
By Vev At Toronto, Ontario, Canada
Strong written and verbal communication skills
Own overall relationship with assigned clients
Ensure retention and satisfaction of all assigned clients
Aid clients in achieving their goals
Demonstrated ability to increase customer satisfaction
Customer Success Manager Jobs
By moozoom At Montreal, Quebec, Canada
Experienced in supporting change management, and organizational readiness.
5 years in a customer success position (ideally in a SaaS company) or equivalent experience in the elementary education space.
Strong writing and presentation skills.
Experience within a fast paced, growth organization is ideal.
Define, coordinate, implement and measure activities that facilitate moozoom implementation, drive user’s adoption and increase student impact.
Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).

Are you an experienced customer success leader looking to make an impact? We are looking for a Principal Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing customer success strategies, managing customer relationships, and ensuring customer success initiatives are successful. If you have a passion for customer success and are looking for an opportunity to make a difference, this is the job for you!

Overview Principal Customer Success Managers are responsible for leading customer success initiatives and driving customer satisfaction and loyalty. They are responsible for developing and executing customer success strategies, managing customer relationships, and providing customer support. They are also responsible for developing and maintaining customer success programs and initiatives, and ensuring customer success goals are met. Detailed Job Description Principal Customer Success Managers are responsible for leading customer success initiatives and driving customer satisfaction and loyalty. They are responsible for developing and executing customer success strategies, managing customer relationships, and providing customer support. They are also responsible for developing and maintaining customer success programs and initiatives, and ensuring customer success goals are met. They must be able to identify customer needs and develop solutions to meet those needs. They must also be able to analyze customer data and develop strategies to improve customer satisfaction. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer service and customer success principles
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer success initiatives
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting tools
Job Knowledge
• Knowledge of customer service and customer success principles
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools
• Knowledge of customer segmentation and targeting
• Knowledge of customer engagement strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer success initiatives
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting tools
• Experience with customer segmentation and targeting
• Experience with customer engagement strategies
Job Responsibilities
• Develop and execute customer success strategies
• Manage customer relationships and provide customer support
• Develop and maintain customer success programs and initiatives
• Analyze customer data and develop strategies to improve customer satisfaction
• Identify customer needs and develop solutions to meet those needs
• Monitor customer success metrics and report on progress
• Collaborate with other departments to ensure customer