Customer Success Manager Jobs

What You’ll Do

This position requires advanced customer service and Enterprise technical support

abilities, strong analytical and problem-solving skills, a high level of

professionalism, the ability to multi-task, strong attention to detail, and

self-motivation.

• Set the groundwork for our client’s successful journey by taking part in the post-sales

engagement process, including performing onboarding, product implementations,

and renewals.

• Continually Improve the MCE offering to our customers, and expand the relationship

and opportunity for further opportunities.

• End to End Project Management of new Initiatives.

• Monitor, measure, and map the client’s activity including periodic review

meetings (MBR/QBR) with Customers, Account Managers, Sales Managers, Technical

Managers, and Board Level Directors.

• Provide a single point of contact for customer escalations.

• Drive usage and adoption of mce’s products, using data and best practices.

• Collaborate with the Sales and Support teams to ensure a smooth transition of

ongoing client management.

• Perform UAT testing of new versions in the customer’s environment.

• Help with the installation process of new and advanced products.

• Provide continuous feedback and new features requests to our product and marketing

teams in Tel-Aviv.

Qualifications

• Bachelor's degree or equivalent experience.

• Experience in customer success.

• Strong written and verbal communication skills.

• Detail-oriented and analytical.

• Demonstrated ability to increase customer satisfaction.

The ideal candidate will have

• Experience in the Telecom industry in a product, technical, operations or

customer service role.

• Previous experience as a CSM in the Telecom industry would be ideal.

• 3 to 5 years of experience in a technology company, with a proven track record of delivering quality results.

• A good understanding of customer success metrics and KPIs.

• A passion for communicating with clients and a drive for success.

• Excellent communication skills: utilized with our clients, as well as

delivering effective feedback to your peers and management.

• Strong technical skills.

• A strong sense of ownership.

• A service-oriented, can-do attitude: stay enthusiastic and work on the go-forward

strategy.

• Will have impeccable relational skills and can create win/win environments for all parties that he or she works with.

• This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Work Location

• Our

team has a work from home approach within Canada with various in person client

facing meetings

Extra Credit:

• Experience using Zendesk, JIRA, other CRM, support, and agile development

systems.

• Experience in QA and project management.

• Experience in Mobile Retail Environments.

• Experience in the Telecommunication Industry.

Benefits

mce offers competitive pay with great benefits, pension plan and generous PTO

policy and paid holidays.

About Us

MCE is an international Software company, with HQ in Israel that works with Telecos

worldwide to provide Device Lifecycle Management and Mobile Care Software,

supporting mobile devices throughout the entire device lifecycle at all

customer touchpoints.

About the Team

mce’s Customer Success team holds a crucial role in our customers’ life - leading

their onboarding and set-up period, driving early adoption while keeping our

existing client base successful by driving business success, usage, and

expansion.