Customer Success Implementation Manager

The Blueprint platform automates the analysis and migration of RPA processes. Organizations are facing a lot of challenges with their legacy RPA tools: inflated costs, a high degree of technical complexity, and the inability to scale. But migrating manually is expensive and time-consuming. Blueprint migrates entire automation estates to intelligent automation platforms quickly and securely, providing insights into your estate for better decisions and further cost reductions. With Blueprint’s Common Object Model (COM), customers can import, analyze and migrate all of RPA bots, saving 75% less time.

We are currently looking for a dynamic and motivated individual to join the Blueprint team. As part of the Blueprint Pre-Sales and Customer Success Team, this Customer Success Implementation Manager will work closely with a team of Sales, Partners, Customer Success, Marketing and Product Management throughout the sales cycle to provide technical and functional solution leadership to the Sales Team and Partners in the analysis of a customer RPA bots and migration possibilities.

The primary responsibilities for this position are:

• Be able to articulate all the benefits of our platform to existing customers and new prospects – although this is not a sales role, you may be called upon to work with customers who are exploring an upgrade or expansion.
• Produce and maintain practice documentation and customer success-focused reference guides to help the team improve.
• Contribute thought leadership and assist in implementing strategies to improve team efficiency as the department grows.
• Be the SME and help create solutions and troubleshoot questions from Blueprint customers by phone/email/web portal etc.
• Manage customer project engagements and product enhancement requests.
• Act as a Senior Escalation point to manage the most complex and sensitive technical issues.
• Work cross-functionally with internal groups (i.e., Marketing, Sales, Customer Support, and Product teams) to proactively identify opportunities to connect with customers.
• Become a deep technical expert on all aspects of the Blueprint platform, including: RPA Migration and Requirements Management
• Stay abreast of customer support ticket activity in an automated support portal.

The successful candidate will not only have a passion for building strong relationships but they must also have:

• Experience working with Enterprise level customers and managing relationships with Global System Integrators.
• Experience with Enterprise Robotic Process Automation Platforms (Microsoft PAD, UIPath, Blue Prism, Automation Anywhere)
• Degree or Diploma in technology or computer science-related field is preferred.
• Manage multiple delivery activities simultaneously. You will have to juggle multiple clients in overlapping projects.
• Participated in and maintain the sales to CS handoff process, Sale to Success
• Self-starter, able to look for opportunities to improve our customer’s experience.
• Understand and have experience in the product management discipline, capturing bugs and enhancements, managing client expectations, and working closely with Product Management to represent client needs.
• Minimum of 5+ years in a senior technical delivery support role (preferably in a B2B/Enterprise environment).
• Experience working with or understanding various project methodologies to manage customers with our Requirements Management Product.
• Familiarity with support/ticket/success platforms.

Special Requirements:

• Our global client base is growing, and customer interactions are sometimes outside standard working hours.

If you thrive working in a dynamic and exciting environment, then this is the role for you! We offer a competitive salary and benefits package coupled with a casual and fast paced work environment. If you think Blueprint is the place for you, apply today!

We are committed to promoting a fair and equitable selection process and work environment that is inclusive and barrier free. Blueprint provides equal employment opportunities. Applicants with a disability need to make any accommodation requests for the interview process known in advance. We will arrange for reasonable accommodation which will enable you to be assessed in a fair and equitable manner.

To learn more about our Company please visit www.blueprintsys.com. We thank all candidates for their interest, however only those chosen for interviews will be contacted.