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Customer Success Implementation Manager Jobs

Customer Success & Implementation Manager
By ExaCare At Toronto, Ontario, Canada
Collaborate with Sales and Product teams to ensure a seamless customer experience
2-3 years of experience in customer success or similar roles
Act as the main point of contact for new customers, guiding them through our onboarding process.
Assist in developing personalized onboarding plans and monitor customer progress
Migrate data from customers current systems to the ExaCare platform
Provide technical support and troubleshoot issues as they arise
Customer Implementation Manager Jobs
By Ten Thousand Coffees At Canada
Human Resources (HR), L&D, Talent Management, Employee Experience Technology
Wholesome health & dental benefits coverage
Permanently remote in Canada (with options to work short-term abroad)
10KC is permanently remote and building a digital-first culture. We welcome applications from across Canada.
An aptitude for learning new technologies.
Solutions-oriented self-starter, you're open to adjusting tactics and executing in a rapidly changing work environment with independence.
Customer Implementation Specialist Jobs
By Applied Systems At Canada
Three or more years of project management or software implementation experience
Outline and align on management system configuration with agency personnel prior to customer onboarding/implementation
Identify and manage customer expectations, including communicating difficult/sensitive information to customer, project team, and management
Maintains detailed knowledge of general product functionality through virtual training resources and design documentation
Can work remotely or from an Applied Systems office
Demonstrated communication, customer service, analytical and problem-solving skills to develop creative solutions. Ability to conduct troubleshooting for product issues
Customer Implementation Associate Jobs
By Float At Toronto, Ontario, Canada
You’re customer-obsessed. You have proven experience in a customer-facing role or account management experience.
You aren’t super passionate about helping Float build the best corporate card and spend management platform in Canada.
Being able to say you helped build Canada's best corporate card and spend management platform.
You aren’t prepared to always provide exceptional customer experiences.
Benefits and perks of working at Float:
Pilot and test out the new implementation team role and develop playbooks/strategies to scale the team to success.
Customer Implementation Manager Jobs
By Float At Toronto, Ontario, Canada
You’re customer-obsessed. You have proven experience in a customer-facing role or account management experience.
You aren’t super passionate about helping Float build the best corporate card and spend management platform in Canada
Being able to say you helped build Canada's best corporate card and spend management platform.
Build out and manage the new implementation team at Float.
You aren’t prepared to always provide exceptional customer experiences.
About The Customer Implementation Manager Role
Customer Success Implementation Manager
By Blueprint Software Systems At Ontario, Canada
Experience working with or understanding various project methodologies to manage customers with our Requirements Management Product.
Become a deep technical expert on all aspects of the Blueprint platform, including: RPA Migration and Requirements Management
Manage customer project engagements and product enhancement requests.
Act as a Senior Escalation point to manage the most complex and sensitive technical issues.
Experience working with Enterprise level customers and managing relationships with Global System Integrators.
Experience with Enterprise Robotic Process Automation Platforms (Microsoft PAD, UIPath, Blue Prism, Automation Anywhere)

Are you looking for an exciting opportunity to lead a team of Customer Success and Implementation Managers? We are looking for a motivated and experienced individual to join our team and help us ensure our customers have a successful and enjoyable experience with our products and services. As the Customer Success and Implementation Manager, you will be responsible for leading the team in providing exceptional customer service, developing and executing implementation plans, and driving customer success. If you have a passion for helping customers and a drive to succeed, this could be the perfect job for you!

Overview The Customer Success and Implementation Manager is responsible for ensuring customer success and satisfaction by providing implementation and customer success services. This role works closely with customers to ensure successful onboarding, implementation, and adoption of the company’s products and services. The Customer Success and Implementation Manager is also responsible for developing and maintaining customer relationships, providing customer support, and helping to identify opportunities for customer growth. Detailed Job Description
• Develop and maintain customer relationships through regular communication and customer visits.
• Provide customer support and troubleshooting for customer issues.
• Assist customers with onboarding and implementation of the company’s products and services.
• Identify opportunities for customer growth and recommend solutions.
• Monitor customer usage and engagement to ensure successful adoption of the company’s products and services.
• Develop and implement customer success plans.
• Monitor customer feedback and provide feedback to the company’s product and service teams.
• Develop and deliver customer success training and education.
• Track customer success metrics and report on customer success performance.
• Collaborate with other departments to ensure customer success.
• Stay up to date on industry trends and best practices.
Job Skills Required
• Excellent customer service and communication skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Knowledge of customer success best practices.
• Knowledge of customer relationship management (CRM) systems.
• Knowledge of project management principles and practices.
• Knowledge of the company’s products and services.
• Ability to develop and deliver customer success training and education.
Job Qualifications
• Bachelor’s degree in business, marketing, or related field.
• 5+ years of customer success or customer service experience.
• Experience with customer relationship management (CRM) systems.
• Experience with project management principles and practices.
• Experience with customer success best practices.
Job Knowledge
• Knowledge of customer success best practices.
• Knowledge of customer relationship management (CRM) systems.
• Knowledge of project management principles and practices.
• Knowledge of the company’s products and services.
• Knowledge of customer service and communication techniques.
Job Experience
• 5