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Enterprise Customer Success Manager Jobs

(Canada) Customer Success Manager - Enterprise
By PointClickCare At Canada
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Senior Manager, Enterprise Customer Marketing
By EcoVadis At Toronto, Ontario, Canada
Manage all enterprise customer communications to ensure a positive customer experience / engagement
Knowledge and experience with personas, customer journeys, customer experience, and customer journey touchpoints
Have a discipline of project management in structuring and tracking work
Use data and analysis to understand customer pain points, engagement, customer experience and determine recommendations to address opportunities for improvement
Develop and implement metrics and dashboards to understand customer behavior and customer experience
Minimum 7 years of Customer Marketing experience, with a focus on digital marketing and product adoption
Enterprise Customer Success Manager (East Coast)
By Grammarly At Vancouver, British Columbia, Canada
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Customer Success Manager (Enterprise)
By Loopio At Toronto, Ontario, Canada
At least 3 years of Account Management, Customer Success or similar experience
Support customers through change management, providing thought leadership on their response processes
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Experience in a SaaS company is a plus
Partner Success Manager -Enterprise
By Xero At Toronto, Ontario, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.
Enterprise Customer Success Manager
By Street Context At Toronto, Ontario, Canada
Supporting Pilot Opportunities: Partnering with our Account Executives and Account Managers to close pilot programs with both new and existing customers.
Providing Insight: Generating revealing user reports that empower Account Managers to identify and drive expansion opportunities.
You have ~5+ years of experience in SaaS Customer Success
Your EQ is through the roof and compliments on your communication skills follow you everywhere you go
You have experience managing large enterprise accounts
You have worked on a trading floor or have experience working with capital markets, specifically in research, sales, or trading
Enterprise Customer Success Manager
By Coconut Software At Canada
5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees
Experience navigating complex companies with different business units and buying needs
Exceptional communication skills whether over email, phone call, video call, or in-person
Experience working at/with financial institutions or fintech is an asset
Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
Health & Dental Benefits, Virtual Care & Disability top up
Customer Success Manager Ii
By Emburse At Toronto, Ontario, Canada
Be familiar with CSM negotiation and quota management
Time Management & work/life balance
Deliver an industry leading customer experience
Provide product education/support for new and ongoing customers
1-3 years experience in customer service role
Strong interpersonal, organizational, and communication skills
Principal Customer Success Manager
By Hubstream At Canada

Hubstream builds the world's leading platforms for investigations and intelligence management. Hosted in Microsoft Azure, hybrid cloud or on premises, our software powers mission critical data ...

Partner Success Manager -Enterprise
By Xero At Vancouver, British Columbia, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.
Customer Success Manager - Vmware
By Softchoice At Oakville, Ontario, Canada
We offer hybrid and remote working opportunities.
Be the liaison to both customer and internal teams on all program processes and requirements.
Provide an exceptional customer experience that results in the customer annually renewing Softchoice as their Partner of Record.
Maintain and improve the processes, tools, and templates used to manage the ongoing program and customer relationship.
Minimum 5 years in a role responsible for driving customer experience and outcomes.
Excellent listening, interpersonal, written, presentation, and verbal communication skills.
Partner Success Manager -Enterprise
By Xero At Calgary, Alberta, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.
Customer Success Manager Jobs
By Cpl At Mayo, Yukon Territory, Canada
Ability to run multiple, complex programs and manage multiple levels of business stakeholders from a remote location.
Develop clear and positive working relationships with our clients and manage the delivery against the client backdrop across various countries.
Meticulously project manage programs that will help customers drive business value and revenue expansion.
Lead the value-based projects using your organizational change skills, and drive adoption at scale to expedite the customers’ MURAL time-to-value.
Manage team of customer success managers
5+ years proven history in customer-facing customer success or consulting industries. SaaS experience preferred.
Strategic Customer Success Manager
By Trimble Inc. At Langley, British Columbia, Canada
Project management and/or ITIL experience
Manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress towards achieving their goals.
Excellent organizational skills and experience managing competing priorities.
Utilize experience in your portfolio of accounts to address process improvements within the Customer Success team at Trimble Transportation
Maintain industry and technical knowledge by attending workshops, reviewing relevant publications, building your network and participating in professional organizations
Executive presence with a strong consultative, presentation and relationship skills
Customer Success Manager (Remote)
By BrandBastion At Calgary, Alberta, Canada
Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion.
Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media.
Better than excellent communication skills (both verbal and written) and high EQ levels.
Natural Curiosity and hunger to develop skills and learn more, tech savvy.
Experience with Social Media Paid Advertising or similar
Truly remote first working environment in a passionate and empowering start up
Customer Success Manager Jobs
By Quadient At Vancouver, British Columbia, Canada
1-2 years of customer success, account management and implementations experience
Manage expansion of products/services in customer base
Bachelor's degree ideally in technology, business administration or finance
Experience working for a SaaS company or a start-up would be considered an asset
You have strong organizational and planning skills
You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
Enterprise Success Manager (Remote, Americas)
By Shopify At Canada
Proven communication & presentation skills with the ability to set expectations and manage difficult conversations with c-level executives
Collaborating with other Shopify teams to recommend, plan, and coordinate, ensuring the customers has received the best possible experience across Shopify
Keeping senior managers informed of any issues affecting the overall health and retention risk related to your merchants
Experience managing large ecommerce/retail companies
Experience developing big picture strategy
Experience working with cross functional teams and managing escalations
Customer Success Manager Jobs
By Umay At Edmonton, Alberta, Canada
You have significant business operating experience.
After the interviews, we will connect with potential full-time offer candidates to discuss terms and connect with references.
Complete product and market knowledge onboarding and direct feedback from the founding team
Lead, manage and execute all partner onboarding and customer support initiatives
Customer Success Manager at ümay.rest -
Customer Success Manager at ümay.rest
Customer Success Manager Jobs
By Lytica Inc. At Ottawa, Ontario, Canada
You take a proactive approach to Customer Success Management, relentlessly engaging in customer discussions to better understand their experience and challenges
Some familiarity with Customer Relationship Management platforms (Salesforce, Hubspot etc.)is an asset
Intermediate Customer Success Manager (CSM)
·Manage/guide the customer journey from onboarding to renewal/Referencability and everything in between
You are comfortable in developing and maintaining strong relationships with customers and can quickly establish trust
You have been involved in or responsible for onboarding of customers and would be comfortable executing basic software training
Customer Success Manager Jobs
By ConvergeOne At Chiasson Office, New Brunswick, Canada
5+ years of experience in customer relationship management
5+ years of experience in large account service management
PMI or another project management certification
Strong history of driving results in major Account Service Management
3+ years practical experience and holder of certification such as Six Sigma Green Belt, or ITIL Foundations
Recognizes business opportunities and works with the National Account Manager (Sales) to develop them

Are you passionate about helping customers succeed? We are looking for an experienced Enterprise Customer Success Manager to join our team and help our customers reach their goals. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a proven track record of success in customer success management, we want to hear from you!

Overview The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. Detailed Job Description The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. The Enterprise Customer Success Manager will work closely with the sales, marketing, and product teams to ensure customer success. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
• Knowledge of customer service and support processes
Job Experience
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Responsibilities
• Develop and execute strategies to ensure customer satisfaction and loyalty
• Drive customer adoption and usage of the company’s products and services
• Work closely with the sales, marketing, and product teams to ensure customer success
• Monitor customer usage and engagement metrics
• Identify customer needs and develop solutions to address them
• Provide customer service and support
• Develop and maintain customer relationships