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Customer Success Manager Jobs
Company | Quadient |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family!
- Assist customers in implementing customer business processes with AP Automation
- Work cross-functionally with support and engineers to resolve customer issues
- Run the training meetings for all the products the customer signed up on
- Manage expansion of products/services in customer base
- Lead workflow call to understand the customers business processes and what their goals and processes will be with AP Automation
- Integrate various ERP systems with Quadient Accounts Payable by Beanworks
- Drive internal continuous improvement project
- Ensure fast time-to-value for new customers and drive product adoption
- Guide new customer from start to finish
- Build and maintain value-rich relationships with customers
- You are not a developer but you are able to discuss and give your input on technical issues, the same way you are able to explain technical issues to non-technical people
- Apply effective listening skills to understand needs beyond the question of the customer
- You possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure. English is mandatory, other languages will be considered an asset
- Basic knowledge of accounting
- You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
- You have passion for working with customers
- You have strong organizational and planning skills
- Experience working for a SaaS company or a start-up would be considered an asset
- Bachelor's degree ideally in technology, business administration or finance
- Critical thinking and ability to resolve complex situations are key to the success in this role
- 1-2 years of customer success, account management and implementations experience
- Experience with support software (Freshdesk) and CRM (Salesforce)
- You can speak French
- Have a CPA designation
- Knowledge of the software development cycle and basic computer troubleshooting
- You have used an accounting software, such as Sage Intacct, Netsuite, Quickbooks, etc.
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