Product Success Specialist Jobs

Tax or accounting experience, certification or designation.

You become an expert on TaxCycle features, benefits and challenges.

Outstanding communication and presentation skills.

Experience teaching others about software or tax.

Industry knowledge, contacts and networks.

Create and deliver product demonstrations for TaxCycle seminars, webinars, industry events.

Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience.

Excellent organizational skills, effectively managing tasks, and priorities.

Adapts to changing priorities and manages time effectively in a fast-paced virtual environment.

Possesses strong communication skills, both written and verbal, enabling effective interaction with team members and patients.

Prior experience in healthcare and/or a similar role would be an asset but not required.

•Competitive compensation package, including benefits and starting 3 weeks vacation.

Able to manage competing priorities (i.e. participant needs, instructor needs, technical issues)

1-2 years of career experience in customer service or support or similar type customer facing roles

Excellent communication skills, with the ability to facilitate or lead group activities

Degree or Certification or Diploma in relative field (Business Administration, Human Resources, Customer Service/Hospitality an asset)

Experience teaching, training, facilitating desired

Training Success Specialists responsibilities are primarily focused on program support, including:

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

6+ years experience defining, managing, or launching new functionality at a growing software or technology company

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

Influenced or defined the detailed go-to-market process used to achieve product and business goals

Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products

Identify and support automation of repeatable implementations and customer support processes

Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses

We guide product: We bring our customers' requirements to our team and define our own efficient processes and systems.

Bonus if you have any technical skills (coding, data science)

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

We enjoy: We like what we do and we want you to love your job too.

Guiding customers from initial demo to active subscription, through procurement, legal, and security processes