Team Lead Client Success Jobs

Helping with payroll, benefits, bonuses, vacation time, sick leave and overall employee contracts management.

📚Educational Benefits (Personal Mindset and Skills Growth)

Research, testing and implementation of an HR management system or software.

Understand where and how creative team members can improve their performance through improved top level management.

Full-Time & Fully Remote Opportunity

Flexible full-time working hours & additional benefits (see below)

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

While at Sephora, you’ll enjoy…

You have demonstrated effective time management and problem-solving skills.

The perks. Sephora offers comprehensive medical & dental benefits, paid vacation and competitive bonus structure.

Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

You can demonstrate strong client service skills.

Talent Champion. Participate in the interviewing process as needed for the World team.

Manage and track daily contact center and customer service metrics; providing performance management where needed

Manage agent workload through telephony platform; ensuring data entry and email needs are met

Effective time management, while constantly assessing what the work day priorities are

Manage and execute schedule adherence for CS Supervisors and ensure coverage for all aspects of business

Analyze and choreograph agent skills required for adherence and SLA

Implement and champion Supervisor/ Client Service Manager requests and changes

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

While at Sephora, you’ll enjoy…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

While at Sephora, you’ll enjoy…

You have demonstrated effective time management and problem-solving skills.

The perks. Sephora offers comprehensive medical & dental benefits, paid vacation and competitive bonus structure.

Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

You can demonstrate strong client service skills.

Talent Champion. Participate in the interviewing process as needed for the World team.

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

While at Sephora, you’ll enjoy…

Digital passion - you will have extensive experience of creating and building digital products and services within a client-focussed environment.

A flexible and hybrid / remote working model.

Relaying client’s expectations, challenges, and potential solutions.

A caring and supportive environment with huge opportunities for personal and professional development.

Regular company days and staff social meet ups.

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

While at Sephora, you’ll enjoy…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

While at Sephora, you’ll enjoy…

Bachelor’s degree in computer science, project management, or related field (or equivalent experience)

Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously

Advocate for our client’s feedback into various VEERUM processes such as product management, marketing, sales, training, etc.

Proficiency in using project management tools and customer relationship management (CRM) systems

Manage timelines, milestones, and deliverables, ensuring onboarding projects are completed within agreed-upon timelines

Provide ongoing support and guidance to clients, assisting with troubleshooting, resolving technical issues, and optimizing their use of our offerings

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Strong communication and persuasion skills when dealing with teams and management

Experience using Salesforce or similar customer relationship management (CRM) system

Foster a positive team culture and lead team development where appropriate, including hiring, onboarding, career development, and performance management

Identify potential process improvements, create change management strategies to gain buy-in, and introduce playbooks to enable team success

A keen attention to detail, and highly organized when it comes to information management, planning, and time management

Collaborate with Territory Managers and cross-functional teams to ensure alignment on goals, strategies, and tactics to drive customer success

Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products

Identify and support automation of repeatable implementations and customer support processes

Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses

You have demonstrated effective time management and problem-solving skills.

Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.

You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.

You can demonstrate strong client service skills.

You have proven ability to manage time to execute multiple tasks and changing priorities.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Maintain and service a commercial book of business as outlined in the Client Solutions Manager job description.

Assist in hiring of new service staff ensuring they meet the qualifications of the position.

Strong communication and interpersonal skills enable you to develop deep relationships and partner effectively at all levels of the organization.

Active and in good standing Broker’s license required along with maintenance of continuing education hours.

5+ years of Commercial Insurance Brokering experience required and/or 5+ years of Commercial Property Underwriting experience,

Experience with EPIC an asset.

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.

Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.