Team Lead, Client Solutions Manager

Intro
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
Responsibilities
We are looking to fill the position of Commercial Lines Team Leader within our commercial insurance team. The primary responsibility in the role is to provide training, coaching, and mentoring to employees to offer our clients exceptional service. You would also responsible for implementing practices and processes to enhance client service, gain operational efficiencies, increase client retention, and ensure compliance with quality assurance standards.
As Team Lead, Client Solutions you will lead a Commercial client service team that delivers high quality and efficient service to all clientele to ensure goals and objectives support the branch strategy. This role has a direct impact on business outcomes such as client retention, client satisfaction, ensuring the team meets or exceeds Gallagher's service goals. You will focus on maximizing both effectiveness of processes and efficiencies in procedures. Part of your role will be to provide day-to-day oversight, mentorship, feedback to the commercial service representatives.
Key Responsibilities

• Maintain and service a commercial book of business as outlined in the Client Solutions Manager job description.
• First point of contact for insurance carrier service issues and procedural changes.
• Ensure underwriting practices and procedures are effectively understood, reinforced, and in compliance, (e.g. policy changes, renewals, etc.)
• Ensure full utilization by all team members of all systems in the Commercial Department.
• Provide a weekly report on current staff, including successes, challenges, and performance issues, including solutions.
• Supervision and development of all Client Service Brokers within designated team
• Implement new service staff training program, and provide weekly feedback to determine next steps required for the successful onboarding of new staff.
• Monitor and adjust workflow and service standards within the team.
• Ensure staff meet and adhere to the Client Driven Service Model.
• Provide guidance and support to commercial service staff.
• Supervise processing of policy transactions and the posting of daily transactions.
• Assist in hiring of new service staff ensuring they meet the qualifications of the position.

What Makes You Successful

• Highly tech-savvy, with the ability to learn new systems, tools and processes effortlessly.
• Strong communication and interpersonal skills enable you to develop deep relationships and partner effectively at all levels of the organization.
• You are a natural-born leader, and take immense pride in guiding and fostering the teams’ growth – and your impact on the business comes as a natural result of that!
• Being in a fast-paced, dynamic environment brings out the best in you. With an ability to prioritize effectively and ensure the team is aligned with broader strategic outcomes.

Qualifications

• Active and in good standing Broker’s license required along with maintenance of continuing education hours.
• 5+ years of Commercial Insurance Brokering experience required and/or 5+ years of Commercial Property Underwriting experience,
• Experience with EPIC an asset.
• Secondary School Diploma required, College or University Degree strongly preferred.