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Client Experience Team Lead Jobs

Team Lead, Client Experience
By SEPHORA At Fredericton, New Brunswick, Canada
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Team Lead, Client Services
By SEPHORA At Guelph, Ontario, Canada
You have demonstrated effective time management and problem-solving skills.
The perks. Sephora offers comprehensive medical & dental benefits, paid vacation and competitive bonus structure.
Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You can demonstrate strong client service skills.
Talent Champion. Participate in the interviewing process as needed for the World team.
Team Lead/Customer Experience Lead
By Laura Canada At Vaughan, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Client Services Team Lead
By Broadstreet Properties At Winnipeg, Manitoba, Canada
Manage and track daily contact center and customer service metrics; providing performance management where needed
Manage agent workload through telephony platform; ensuring data entry and email needs are met
Effective time management, while constantly assessing what the work day priorities are
Manage and execute schedule adherence for CS Supervisors and ensure coverage for all aspects of business
Analyze and choreograph agent skills required for adherence and SLA
Implement and champion Supervisor/ Client Service Manager requests and changes
Team Lead, Client Experience
By SEPHORA At Abbotsford, British Columbia, Canada
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Specialist, Event Experience Team
By MLSE (Maple Leaf Sports & Entertainment Partnership) At Toronto, Ontario, Canada
Proven experience in events and/or experiential marketing with a focus in event management
proven experience in events and/or experiential marketing with a focus in event management
Successful budget management across a variety of projects
Manage budgets on a wide scale from $10K - $300K+
Ability to multi-task and manage multiple projects with various timelines
Knowledge of the sports and entertainment industry
Team Lead, Client Experience
By SEPHORA At Etobicoke, Ontario, Canada
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Team Lead, Client Services
By SEPHORA At Toronto, Ontario, Canada
You have demonstrated effective time management and problem-solving skills.
The perks. Sephora offers comprehensive medical & dental benefits, paid vacation and competitive bonus structure.
Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You can demonstrate strong client service skills.
Talent Champion. Participate in the interviewing process as needed for the World team.
Team Lead, Client Experience
By SEPHORA At West Vancouver, British Columbia, Canada
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Client Lead Jobs
By Valtech At Bristol-London, Ontario, Canada
Digital passion - you will have extensive experience of creating and building digital products and services within a client-focussed environment.
A flexible and hybrid / remote working model.
Relaying client’s expectations, challenges, and potential solutions.
A caring and supportive environment with huge opportunities for personal and professional development.
Regular company days and staff social meet ups.
Team Lead, Client Experience
By SEPHORA At Ottawa, Ontario, Canada
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Customer Experience Team Lead, Full Time (On Site)
By Neo Financial At Calgary, Alberta, Canada
Mentor and lead a group of Customer Experience Specialists and create an environment where your team thrives to hit their potential
Build open, honest and authentic relationships with your team and other leaders within the Experience team to drive success
Support training and reporting to effectively run Neo's customer experience center together
You believe in owning the moment and changing the experience that Canadians have come to expect from their bank
You’re a pragmatic problem solver, always looking at what can be fixed today to benefit your team tomorrow
You have exceptional written and verbal communication skills with an acute attention to detail
Customer Experience Team Lead (Support)
By AlayaCare At Canada
Represent Customer Experience team in the Post Merger Integration (PMI) committee meetings, including when sunset plans are being developed/modified
3+ years of experience in a Customer Support capacity within a SaaS environment
1+ years of experience in a senior or lead level Customer Support capacity handling escalations and complex tickets
Exceptional problem solving and creative thinking skills
Outstanding written and oral communication skills
Experience providing training and mentorship to other Customer Support team members is a definite asset
Customer Experience Lead / Chef De L’expérience Client
By Laura Canada At Surrey, British Columbia, Canada
Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
Identifies team members’ issues and communicates them to the Store Manager.
Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
Team Lead, Client Experience
By SEPHORA At Ajax, Ontario, Canada
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Manager, Client Experience Jobs
By SEPHORA At Richmond, British Columbia, Canada
You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Team Lead, Client Experience
By SEPHORA At Lévis, Quebec, Canada
You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
Client Experience Manager Jobs
By TERAGO At Ontario, Canada
Proven experience in customer success or account management, preferably within the telecommunications industry.
Post-secondary education in Business, Information Technology or relevant field.
Previous experience working with SalesForce is considered an asset.
Excellent problem-solving and decision-making abilities, with attention to detail.
Demonstrated ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines.
Proactive and customer-centric mindset, with a passion for delivering exceptional customer experiences.
Team Lead, Client Services & Experience
By SEPHORA At Toronto, Ontario, Canada
You have demonstrated effective time management and problem-solving skills.
Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
You can demonstrate strong client service skills.
You have proven ability to manage time to execute multiple tasks and changing priorities.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Team Lead, Client Solutions Manager
By Gallagher At Fredericton, New Brunswick, Canada
Maintain and service a commercial book of business as outlined in the Client Solutions Manager job description.
Assist in hiring of new service staff ensuring they meet the qualifications of the position.
Strong communication and interpersonal skills enable you to develop deep relationships and partner effectively at all levels of the organization.
Active and in good standing Broker’s license required along with maintenance of continuing education hours.
5+ years of Commercial Insurance Brokering experience required and/or 5+ years of Commercial Property Underwriting experience,
Experience with EPIC an asset.

Are you a natural leader with a passion for delivering exceptional client experiences? We’re looking for an experienced Client Experience Team Lead to join our team and help us create an unforgettable customer journey. You’ll be responsible for leading a team of customer service professionals, developing strategies to ensure customer satisfaction, and driving continuous improvement. If you’re looking for an exciting opportunity to make a real impact, this is the job for you!

Overview The Client Experience Team Lead is responsible for leading a team of customer service professionals to ensure that all customer inquiries and requests are handled in a timely and professional manner. The Team Lead will be responsible for providing guidance and support to team members, developing and implementing customer service strategies, and ensuring that customer service standards are met. Detailed Job Description The Client Experience Team Lead will be responsible for leading a team of customer service professionals in providing excellent customer service. The Team Lead will be responsible for developing and implementing customer service strategies, monitoring customer service performance, and providing guidance and support to team members. The Team Lead will also be responsible for ensuring that customer service standards are met, resolving customer complaints, and providing feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to manage multiple tasks and prioritize effectively
• Ability to problem solve and make decisions
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 3+ years of customer service experience
• 1+ years of experience in a leadership role
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service strategies
• Knowledge of customer service performance metrics
Job Experience
• 3+ years of customer service experience
• 1+ years of experience in a leadership role
• Experience in developing and implementing customer service strategies
• Experience in resolving customer complaints
• Experience in providing feedback to management
Job Responsibilities
• Lead a team of customer service professionals
• Develop and implement customer service strategies
• Monitor customer service performance
• Provide guidance and support to team members
• Ensure that customer service standards are met
• Resolve customer complaints
• Provide feedback to management