Customer Success Actuarial Manager - Ifrs17

31744BR

Role Responsibilities

As a Customer Success Manager, you will take a leading role for building and maintaining strong relationship with a portfolio of clients, facilitating the connection between clients and internal stakeholders. You will ensure that our customers are successful in deploying, using our products and services.

This role involves participating in the usual activities of consultants as well as manage the long-term retention by providing unparalleled customer experience, increasing client loyalty, and helping our clients to increase the usage of our products.

This role requires to handle technical aspect of the IFRS17 standards (e.g. actuarial expertise, accounting expertise) to demonstrate expertise, and technical knowledge to maintain high level of value perceived in our products and services with the customers throughout their Customer Journey.

The individual will be expected to collaborate with a multi discipline team of specialists to ensure client satisfaction and retention. The Customer Success Manager should act as a champion for the customer within the company, ensuring their needs and concerns are addressed. In addition, the candidate must be able to deal with matters regarding new business (sales and contract negotiation), projects management oversight, …

To conclude, the Customer success Manager is accountable of the success of the client throughout its customer journey, ensuring successful onboarding, monitoring customer adoption, and facilitating seamless renewal.

Responsibilities

• Develop knowledge base articles and accelerators to support our clients.
• Partner closely with an internal stakeholder team across Sales, Product, SME, Engineering and the Customer Success wider group to support the customer journey across user adoption and every aspect of the customer experience to ensure continuity in the customer journey.
• Demonstrate subject matter expertise and a commitment to excellence to all current and prospective clients.
• Coordinate with our clients to understand implementation plan and provide training.
• Manage expectations and communications with clients
• Serves as a trusted advisor to the client; able to anticipate and drive discussions of their current and future business priorities.
• New Client Onboarding Support.
• Investigate and analyze client requirements and provide best practice implementation guidance and expertise on our RiskIntegrityTM solutions.
• Participate in pre-sales and marketing activities
• Support initial needs analysis meetings with potential new clients to evaluate requirements.

Provide detailed demonstrations of our solutions, based on prospective client needs.

• Participate in Business Development Activities
• Write whitepapers and articles.
• Bring expertise to meetings/discussions with clients and partners.
• Lead Retention efforts
• Attending and participating in industry conferences.
• Contribute to Webinars.
• Provide guidance, training, and support throughout prospective clients' trials.
• Maintain a complete view of client implementations and regular contact with clients.
• Present new solutions.
• Regular Expert Support to our Customers.
• Participate in the organization of User Groups.

Qualifications

• Professional qualifications and/or Society of Actuaries FSA designation or equivalent
• Ideally he/she will have been working in an Insurance consulting firm or similar position
• Excellent communication skills (verbal and written).
• Customer focused with Customers success being what matters
• Pragmatic approach to problem solving.
• Have a good understanding of IFRS 17 or LDTI would be a plus.
• Ability to prioritize tasks and deliverables while managing multiple projects at once.
• Main Degrees Discipline in Mathematics – Actuarial Science – Computer Science or related subject
• Fluency in English is required, Proficiency in French is considered an additional asset.
• Confidence in group situations.
• Must be comfortable in demonstrating and promoting software solutions and associated services
• Ability to work optimally with a geographically diverse and multi-cultural team.
• Ability to travel to client sites as required.
• Excellent interpersonal skills, including the ability to communicate with teams from diverse backgrounds and levels.
• Ability to build relationships at all levels with clients/prospects and the internal organization.
• The successful candidate will have 7+ years of experience in the Insurance business with management experience.
• Familiar with the Software Industry.

Insurance

Our team’s approach stands out from our competitors. We take our expertise and find ways to package it into a product which offers our customers standardized solutions. The core of our business today is delivering actuarial modelling to insurers. We provide timely insight with control and consistency, enabling effective decision-making, and reducing operational risk and cost. Our diverse team of actuaries, software engineers and product managers are committed to maintaining high-quality customer engagement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.

Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to [email protected]. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity