Customer Success Manager (Downtown Toronto)

Customer Success Manager (on-site Downtown Toronto)

Our client, a leading SaaS provider for customers in the tech industry, is seeking a passionate and results-driven Customer Success Manager to join their expanding team. In this role, you will play a vital role in ensuring the success and satisfaction of valued clients. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with customers, serving as their trusted advisor and ensuring they derive maximum value from the company's software platform.

Responsibilities:

Onboarding and Adoption: Guide clients through the onboarding process, ensuring a smooth transition and successful implementation of the company's SAAS products. Help clients understand the platform's features and functionalities, driving adoption and usage to maximize value.

Relationship Management: Build and nurture strong relationships with key stakeholders within client organizations. Act as a trusted advisor, understanding their unique business needs and objectives. Proactively engage with clients to provide guidance, address concerns, and identify opportunities for further collaboration.

Customer Success: Serve as the primary point of contact for clients, actively monitoring their success metrics and KPIs. Identify areas for improvement and work closely with clients to develop and execute success plans, ensuring their long-term satisfaction and achieving their desired outcomes.

Renewals and Upselling: Collaborate with the sales team to identify opportunities for renewals and upselling. Proactively engage with clients to understand their evolving needs and promote additional features or services that align with their goals, driving customer growth and revenue.

Qualifications:

• Excellent problem-solving and analytical skills, with the ability to identify and address client challenges in a proactive manner.
• Self-motivated and results-oriented, with the ability to thrive in a fast-paced and ever-evolving environment.
• Previous experience in a customer success or account management role within the technology industry, preferably in a SaaS environment.
• Strong understanding of customer success principles and methodologies, with a proven track record of driving customer satisfaction and retention.
• Knowledge of integration technologies and APIs is a plus.
• Technical aptitude and the ability to understand and communicate complex software concepts effectively.
• Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

Join our client at this pivotal stage in their growth and contribute to their international expansion efforts while delivering exceptional customer service. Be part of a collaborative team, work with diverse clients, and help shape their development direction in North America. Apply now and embark on an exciting journey for your career!

Benefits of joining our team:

• 15 days vacation
• The opportunity to develop your skills in a rapidly growing company and a healthy learning and development budget
• Plenty of team rewards as the company hitsgrowth targets
• 5 wellness days
• A family-friendly company with flexibility around occasional home working
• A generous referral bonus scheme if you can help to find other great teammates
• 5 paid sick days
• A competitive salary based on your experience and an annual salary review.
• Health Benefits package
• 13 days paid public holidays