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Customer Success Team Manager Jobs

Enterprise Customer Success Manager
By Coconut Software At Canada
5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees
Experience navigating complex companies with different business units and buying needs
Exceptional communication skills whether over email, phone call, video call, or in-person
Experience working at/with financial institutions or fintech is an asset
Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
Health & Dental Benefits, Virtual Care & Disability top up
Customer Success Manager Ii
By Emburse At Toronto, Ontario, Canada
Be familiar with CSM negotiation and quota management
Time Management & work/life balance
Deliver an industry leading customer experience
Provide product education/support for new and ongoing customers
1-3 years experience in customer service role
Strong interpersonal, organizational, and communication skills
Principal Customer Success Manager
By Hubstream At Canada

Hubstream builds the world's leading platforms for investigations and intelligence management. Hosted in Microsoft Azure, hybrid cloud or on premises, our software powers mission critical data ...

Customer Success Manager - Vmware
By Softchoice At Oakville, Ontario, Canada
We offer hybrid and remote working opportunities.
Be the liaison to both customer and internal teams on all program processes and requirements.
Provide an exceptional customer experience that results in the customer annually renewing Softchoice as their Partner of Record.
Maintain and improve the processes, tools, and templates used to manage the ongoing program and customer relationship.
Minimum 5 years in a role responsible for driving customer experience and outcomes.
Excellent listening, interpersonal, written, presentation, and verbal communication skills.
Customer Success Manager Jobs
By Cpl At Mayo, Yukon Territory, Canada
Ability to run multiple, complex programs and manage multiple levels of business stakeholders from a remote location.
Develop clear and positive working relationships with our clients and manage the delivery against the client backdrop across various countries.
Meticulously project manage programs that will help customers drive business value and revenue expansion.
Lead the value-based projects using your organizational change skills, and drive adoption at scale to expedite the customers’ MURAL time-to-value.
Manage team of customer success managers
5+ years proven history in customer-facing customer success or consulting industries. SaaS experience preferred.
Customer Success Manager (Remote)
By BrandBastion At Calgary, Alberta, Canada
Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion.
Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media.
Better than excellent communication skills (both verbal and written) and high EQ levels.
Natural Curiosity and hunger to develop skills and learn more, tech savvy.
Experience with Social Media Paid Advertising or similar
Truly remote first working environment in a passionate and empowering start up
Customer Success Manager Jobs
By Quadient At Vancouver, British Columbia, Canada
1-2 years of customer success, account management and implementations experience
Manage expansion of products/services in customer base
Bachelor's degree ideally in technology, business administration or finance
Experience working for a SaaS company or a start-up would be considered an asset
You have strong organizational and planning skills
You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
Customer Success Manager Jobs
By Umay At Edmonton, Alberta, Canada
You have significant business operating experience.
After the interviews, we will connect with potential full-time offer candidates to discuss terms and connect with references.
Complete product and market knowledge onboarding and direct feedback from the founding team
Lead, manage and execute all partner onboarding and customer support initiatives
Customer Success Manager at ümay.rest -
Customer Success Manager at ümay.rest
Customer Success Manager Jobs
By Lytica Inc. At Ottawa, Ontario, Canada
You take a proactive approach to Customer Success Management, relentlessly engaging in customer discussions to better understand their experience and challenges
Some familiarity with Customer Relationship Management platforms (Salesforce, Hubspot etc.)is an asset
Intermediate Customer Success Manager (CSM)
·Manage/guide the customer journey from onboarding to renewal/Referencability and everything in between
You are comfortable in developing and maintaining strong relationships with customers and can quickly establish trust
You have been involved in or responsible for onboarding of customers and would be comfortable executing basic software training
Customer Success Manager Jobs
By ConvergeOne At Chiasson Office, New Brunswick, Canada
5+ years of experience in customer relationship management
5+ years of experience in large account service management
PMI or another project management certification
Strong history of driving results in major Account Service Management
3+ years practical experience and holder of certification such as Six Sigma Green Belt, or ITIL Foundations
Recognizes business opportunities and works with the National Account Manager (Sales) to develop them
Customer Success, Team Lead
By Xello At Greater Toronto Area, Canada
Strong communication and persuasion skills when dealing with teams and management
Experience using Salesforce or similar customer relationship management (CRM) system
Foster a positive team culture and lead team development where appropriate, including hiring, onboarding, career development, and performance management
Identify potential process improvements, create change management strategies to gain buy-in, and introduce playbooks to enable team success
A keen attention to detail, and highly organized when it comes to information management, planning, and time management
Collaborate with Territory Managers and cross-functional teams to ensure alignment on goals, strategies, and tactics to drive customer success
Customer Success Team Manager
By Insightly - Modern CRM 🧡 At Canada
3+ years of management experience
Excellent leadership, organizational, problem solving, project management, time management, performance management, and decision-making skills
Interact with cross-functional account teams to predictably deliver outcomes that meet customer requirements
Significant experience within the software industry and command of the B2B SaaS business model
Command of what world class customer experience looks like at every stage of the customer journey (onboard, adopt, renew, expand, advocate)
Technical proficiency in learning SaaS applications and helping unpack and deliver outcomes that meet customer requirements

Are you a passionate leader looking to make an impact in the customer success space? We are looking for a Customer Success Team Manager to join our team and help us deliver exceptional customer experiences. You will be responsible for leading a team of customer success professionals, driving customer success initiatives, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer success, we want to hear from you!

Overview The Customer Success Team Manager is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. Detailed Job Description The Customer Success Team Manager will be responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. The Customer Success Team Manager will be responsible for developing and implementing customer success strategies, managing customer accounts, and providing customer support. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer feedback, and resolving customer issues. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer success strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to manage customer accounts
• Ability to provide customer support
• Ability to develop and maintain relationships with customers
• Ability to provide customer feedback
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis
• Knowledge of customer engagement and retention strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Responsibilities
• Develop and implement customer success strategies
• Manage customer accounts
• Provide customer support