Register
Recruit Create CV

Customer Success Team Manager Jobs in Canada, Montréal, Quebec

Customer Success Manager (Canada)
By Carrot Fertility At Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager - (Canada) 100% Remote
By Talentify.io At Canada
Proven experience in customer success or account management
Certification in customer success or account management
Knowledge of the digital experience industry and cloud-based platforms
Understanding of web development and content management systems
Job benefits including healthcare, retirement plans, and paid time off
Strong communication and interpersonal skills
Team Success/Hr Manager
By Jayce Grayye Consulting & Recruiting At Canada
Helping with payroll, benefits, bonuses, vacation time, sick leave and overall employee contracts management.
📚Educational Benefits (Personal Mindset and Skills Growth)
Research, testing and implementation of an HR management system or software.
Understand where and how creative team members can improve their performance through improved top level management.
Full-Time & Fully Remote Opportunity
Flexible full-time working hours & additional benefits (see below)
(Canada) Customer Success Manager - Enterprise
By PointClickCare At Canada
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Manager, Customer Success (Account Manager)
By Youthfully At Canada
Ability to manage a portfolio of customers and promote value through an excellent customer experience.
Experience in education, coaching, or edtech.
Proactively identify opportunities to introduce students to new coaching offerings, expanding their relationship with Youthfully.
1-3 years of proven experience in a customer-facing role.
Excellent communication and relationship-building skills.
Desire to grow within the team to take on leadership responsibilities.
Junior Customer Success Manager
By Bongarde At Canada
Experience as a customer success manager or account manager at a SaaS company considered an asset
Strong technical knowledge and troubleshooting ability
Experience working with a CRM considered a strong asset but not required
Full Work From Home Opportunities
Partner with HR, OHSI & Safety leaders across North America
Understand your customer's needs, helping leaders to identify opportunities to expand our depth of engagement
Customer Success Manager (Remote - Us & Canada)
By CommerceBear At Canada
You are a change management master
Work closely with Onboarding and Support to deliver a WOW-worthy customer experience
Strong research skills. E-commerce is ever evolving and this role requires a hunger for finding the answer.
2+ years CSM experience at software company
Strong EQ - you can empathize with anyone and have strong active listening skills
You are a superb communicator - excellent written and verbal communication skills
Manager, Customer Success (Remote)
By Brex At Canada
Directly mentor, support, and oversee a team of Customer Success Managers.
Experienced in managing a team with a performance quota attached.
Experience developing customer health scorecards.
Own and be measured on team-based metrics.
Help develop the tooling and processes required to scale the team and ensure they are set up for success.
Partner with all customer facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless.
Founding Customer Success Manager
By ExaCare At Canada
Strong project management skills and the ability to prioritize and manage multiple tasks simultaneously
Stay up-to-date with industry trends and best practices in customer success management
Work cross-functionally with sales, marketing, product, and engineering teams to ensure a seamless customer experience
Manage a portfolio of strategic customer accounts, ensuring their success and growth
Excellent written and verbal communication skills
Strong analytical skills and the ability to use data to drive decision-making
Manager, Customer Success (Remote In Canada)
By Talentify.io At Canada
Opportunity to contribute to the global energy transition and fight climate change
Collaboration with renewable energy stakeholders
Access to software that empowers decision-making
Being part of a company that uses code to make a positive impact
Develop software to accelerate the global energy transition
Collaborate with renewable energy stakeholders
Enterprise Customer Success Manager
By Coconut Software At Canada
5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees
Experience navigating complex companies with different business units and buying needs
Exceptional communication skills whether over email, phone call, video call, or in-person
Experience working at/with financial institutions or fintech is an asset
Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
Health & Dental Benefits, Virtual Care & Disability top up
Principal Customer Success Manager
By Hubstream At Canada

Hubstream builds the world's leading platforms for investigations and intelligence management. Hosted in Microsoft Azure, hybrid cloud or on premises, our software powers mission critical data ...

Customer Success Team Manager
By Insightly - Modern CRM 🧡 At Canada
3+ years of management experience
Excellent leadership, organizational, problem solving, project management, time management, performance management, and decision-making skills
Interact with cross-functional account teams to predictably deliver outcomes that meet customer requirements
Significant experience within the software industry and command of the B2B SaaS business model
Command of what world class customer experience looks like at every stage of the customer journey (onboard, adopt, renew, expand, advocate)
Technical proficiency in learning SaaS applications and helping unpack and deliver outcomes that meet customer requirements
Customer Success Manager - Remote
By Arete At Chiasson Office, New Brunswick, Canada
5+ years’ experience involving work directly related to listed skill areas and equivalent to abilities
Assists customer with Vendor Management, Contract renewals and negotiations, IT Roadmap and short- term and long-term budgeting.
May perform other duties as assigned by management.
Manages and maintains executable operational plans in line with objectives and contractual commitments
Works in conjunction with Managed Services operations and sales leads develop, maintain, innovate, and deliver onboarding and new-hire training.
Understanding and working knowledge of common critical network protocols and layer 7 technologies
Customer Success Manager Jobs
By ConvergeOne At Chiasson Office, New Brunswick, Canada
5+ years of experience in customer relationship management
5+ years of experience in large account service management
PMI or another project management certification
Strong history of driving results in major Account Service Management
3+ years practical experience and holder of certification such as Six Sigma Green Belt, or ITIL Foundations
Recognizes business opportunities and works with the National Account Manager (Sales) to develop them
Customer Success Manager - Saas
By Direct IT Recruiting Inc. At Mississauga, Ontario, Canada
· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency
· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy
5+ years Customer Success Manager, SaaS, CRM, Leadership
5+ years of experience in a Customer Success
· Exceptional strategic, conceptual analytical thinking, and decision making skills
· Excellent English communication, presentation (written and oral), and organization skills
Customer Success & Implementation Manager
By ExaCare At Toronto, Ontario, Canada
Collaborate with Sales and Product teams to ensure a seamless customer experience
2-3 years of experience in customer success or similar roles
Act as the main point of contact for new customers, guiding them through our onboarding process.
Assist in developing personalized onboarding plans and monitor customer progress
Migrate data from customers current systems to the ExaCare platform
Provide technical support and troubleshoot issues as they arise
Customer Success Manager Jobs
By The Answer Company At New Westminster, British Columbia, Canada
2 years experience in account/customer success management within the software industry;
Provide account management for direct services customers;
Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;
Develop and manage project plans, budgets, task lists, change control, and risk management reporting.
Time management and the ability to prioritize and delegate tasks;
Focus on customer success and retention – supporting an excellent customer experience;
Strategic Customer Success Manager
By Xplor At Vancouver, British Columbia, Canada
Minimum 10+ years of experience in a Customer Success or Account Management role within a technology-based company.
Experience with event management and conferences.
Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management.
Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS, or pin pads.
Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers.
Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships.
Customer Success Manager (Csm)
By Together Software At Toronto, Ontario, Canada
3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles
Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
Experience collaborating with cross-functional teams
Skilled in influencing executives within customer organizations
Customer Success Manager (Aka. Project Champion)
By Intranet Connections At North Vancouver, British Columbia, Canada
Flexible/remote working arrangements - this is a Hybrid role
Customer Experience Team at IC
Achieve greater than 90% annual retention rate on assigned accounts
Engage with and take the lead on 50 accounts within 90 days
Establish intranet optimization plans with support from internal specialists
Conduct regular touchpoints bi-weekly with engaged accounts
Customer Success Manager (Canada)
By Carrot Fertility At Toronto, Ontario, Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM

Are you a passionate leader looking to make an impact in the customer success space? We are looking for a Customer Success Team Manager to join our team and help us deliver exceptional customer experiences. You will be responsible for leading a team of customer success professionals, driving customer success initiatives, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer success, we want to hear from you!

Overview The Customer Success Team Manager is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. Detailed Job Description The Customer Success Team Manager will be responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. The Customer Success Team Manager will be responsible for developing and implementing customer success strategies, managing customer accounts, and providing customer support. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer feedback, and resolving customer issues. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer success strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to manage customer accounts
• Ability to provide customer support
• Ability to develop and maintain relationships with customers
• Ability to provide customer feedback
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis
• Knowledge of customer engagement and retention strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Responsibilities
• Develop and implement customer success strategies
• Manage customer accounts
• Provide customer support