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Customer Success Team Manager Jobs in Ontario

Customer Success Manager - Saas
By Direct IT Recruiting Inc. At Mississauga, Ontario, Canada
· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency
· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy
5+ years Customer Success Manager, SaaS, CRM, Leadership
5+ years of experience in a Customer Success
· Exceptional strategic, conceptual analytical thinking, and decision making skills
· Excellent English communication, presentation (written and oral), and organization skills
Customer Care Team Manager, Canada
By Allurion Technologies At Ottawa, Ontario, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Success Manager - Americas
By GOOSE Recruitment At United Counties of Stormont, Ontario, Canada

Are you an experienced Client Account / Customer Success Manager with a background in airlines or aviation with a passion for tech and digitalization? If the answer is yes, please read on to learn ...

Customer Success Manager Jobs
By Esko At London, Ontario, Canada
Your responsibilities as a Customer Success Manager at Esko, include:
Your Education and/or Background Experience will have:
Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that may impact the customer’s relationship with Esko
Champion opportunities to consistently improve the customer experience
10+ years of experience in customer service or customer success position
Bachelor's or master's degree (or equivalent professional qualification)
Customer Success Manager - Vmware
By Softchoice At Oakville, Ontario, Canada
We offer hybrid and remote working opportunities.
Be the liaison to both customer and internal teams on all program processes and requirements.
Provide an exceptional customer experience that results in the customer annually renewing Softchoice as their Partner of Record.
Maintain and improve the processes, tools, and templates used to manage the ongoing program and customer relationship.
Minimum 5 years in a role responsible for driving customer experience and outcomes.
Excellent listening, interpersonal, written, presentation, and verbal communication skills.
Customer Success Manager Jobs
By Lytica Inc. At Ottawa, Ontario, Canada
You take a proactive approach to Customer Success Management, relentlessly engaging in customer discussions to better understand their experience and challenges
Some familiarity with Customer Relationship Management platforms (Salesforce, Hubspot etc.)is an asset
Intermediate Customer Success Manager (CSM)
·Manage/guide the customer journey from onboarding to renewal/Referencability and everything in between
You are comfortable in developing and maintaining strong relationships with customers and can quickly establish trust
You have been involved in or responsible for onboarding of customers and would be comfortable executing basic software training

Are you a passionate leader looking to make an impact in the customer success space? We are looking for a Customer Success Team Manager to join our team and help us deliver exceptional customer experiences. You will be responsible for leading a team of customer success professionals, driving customer success initiatives, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer success, we want to hear from you!

Overview The Customer Success Team Manager is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. Detailed Job Description The Customer Success Team Manager will be responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. The Customer Success Team Manager will be responsible for developing and implementing customer success strategies, managing customer accounts, and providing customer support. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer feedback, and resolving customer issues. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer success strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to manage customer accounts
• Ability to provide customer support
• Ability to develop and maintain relationships with customers
• Ability to provide customer feedback
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis
• Knowledge of customer engagement and retention strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Responsibilities
• Develop and implement customer success strategies
• Manage customer accounts
• Provide customer support