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Customer Success Team Manager Jobs in British Columbia

Customer Success Manager Jobs
By The Answer Company At New Westminster, British Columbia, Canada
2 years experience in account/customer success management within the software industry;
Provide account management for direct services customers;
Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;
Develop and manage project plans, budgets, task lists, change control, and risk management reporting.
Time management and the ability to prioritize and delegate tasks;
Focus on customer success and retention – supporting an excellent customer experience;
Strategic Customer Success Manager
By Xplor At Vancouver, British Columbia, Canada
Minimum 10+ years of experience in a Customer Success or Account Management role within a technology-based company.
Experience with event management and conferences.
Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management.
Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS, or pin pads.
Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers.
Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships.
Customer Success Manager (Aka. Project Champion)
By Intranet Connections At North Vancouver, British Columbia, Canada
Flexible/remote working arrangements - this is a Hybrid role
Customer Experience Team at IC
Achieve greater than 90% annual retention rate on assigned accounts
Engage with and take the lead on 50 accounts within 90 days
Establish intranet optimization plans with support from internal specialists
Conduct regular touchpoints bi-weekly with engaged accounts
Customer Care Team Manager, Canada
By Allurion Technologies At Vancouver, British Columbia, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Enterprise Customer Success Manager (East Coast)
By Grammarly At Vancouver, British Columbia, Canada
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Customer Success Manager Jobs
By Quadient At Vancouver, British Columbia, Canada
1-2 years of customer success, account management and implementations experience
Manage expansion of products/services in customer base
Bachelor's degree ideally in technology, business administration or finance
Experience working for a SaaS company or a start-up would be considered an asset
You have strong organizational and planning skills
You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
Customer Success, Team Lead
By Xello At Greater Toronto Area, Canada
Strong communication and persuasion skills when dealing with teams and management
Experience using Salesforce or similar customer relationship management (CRM) system
Foster a positive team culture and lead team development where appropriate, including hiring, onboarding, career development, and performance management
Identify potential process improvements, create change management strategies to gain buy-in, and introduce playbooks to enable team success
A keen attention to detail, and highly organized when it comes to information management, planning, and time management
Collaborate with Territory Managers and cross-functional teams to ensure alignment on goals, strategies, and tactics to drive customer success

Are you a passionate leader looking to make an impact in the customer success space? We are looking for a Customer Success Team Manager to join our team and help us deliver exceptional customer experiences. You will be responsible for leading a team of customer success professionals, driving customer success initiatives, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer success, we want to hear from you!

Overview The Customer Success Team Manager is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. Detailed Job Description The Customer Success Team Manager will be responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. The Customer Success Team Manager will be responsible for developing and implementing customer success strategies, managing customer accounts, and providing customer support. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer feedback, and resolving customer issues. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer success strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to manage customer accounts
• Ability to provide customer support
• Ability to develop and maintain relationships with customers
• Ability to provide customer feedback
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis
• Knowledge of customer engagement and retention strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Responsibilities
• Develop and implement customer success strategies
• Manage customer accounts
• Provide customer support