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Customer Success Team Manager Jobs in Toronto Avenue, Morris, Manitoba

Customer Success & Implementation Manager
By ExaCare At Toronto, Ontario, Canada
Collaborate with Sales and Product teams to ensure a seamless customer experience
2-3 years of experience in customer success or similar roles
Act as the main point of contact for new customers, guiding them through our onboarding process.
Assist in developing personalized onboarding plans and monitor customer progress
Migrate data from customers current systems to the ExaCare platform
Provide technical support and troubleshoot issues as they arise
Customer Success Manager (Csm)
By Together Software At Toronto, Ontario, Canada
3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles
Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
Experience collaborating with cross-functional teams
Skilled in influencing executives within customer organizations
Customer Success Manager (Canada)
By Carrot Fertility At Toronto, Ontario, Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager, Mid-Market
By Klue At Toronto, Ontario, Canada
You aspire to become an expert in customer change management and software adoption tactics and strategies
Extended health & dental benefits that kick in day 1
You develop content expertise for supported use cases and user personas referenced above
You own and turn around common at risk scenarios
Platform adoption - user frequency, depth, breadth (% customers above the usage benchmark)
Content quality - best practices (% customers with content quality scores above the ‘what good looks like’ benchmark)
Customer Care Team Manager, Canada
By Allurion Technologies At Toronto, Ontario, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Success Manager - Canada
By ServiceNow At Toronto, Ontario, Canada
5+ years of experience providing customer professional services or related business support
Experience resolving issues through analysis
ServiceNow accreditations or certifications a plus
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Customer Success Enablement Manager
By Enable At Toronto, Ontario, Canada
Proven experience in program management, change management, and data analytics.
Strong facilitation skills with the ability to manage multiple stakeholders.
Manage the development of our new starter training programs for all roles within Customer Success.
Coordinate the consistent delivery of improvements to our customers’ training experience directly through tools such as our online Help Center.
Monitor and analyze program data and metrics to assess effectiveness and make recommendations for improvement.
Coach the Enablement team in the achievement of OKRs and personal growth plans.
Customer Success Manager (Enterprise)
By Loopio At Toronto, Ontario, Canada
At least 3 years of Account Management, Customer Success or similar experience
Support customers through change management, providing thought leadership on their response processes
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Experience in a SaaS company is a plus
Customer Success Manager - Renewals
By Creyos (formerly Cambridge Brain Sciences) At Toronto, Ontario, Canada
Metrics & Reporting: Report on renewals pipeline to Management as required with the expectation of getting forecasts to 90%+ accuracy.
Relationship Management: Foster positive client relationships in order to create a loyal client base.
Get access to comprehensive benefits. We pride ourselves on offering benefits covering medical, dental, vision, mental health, wellness and more.
The skills and experience we are looking for:
Identify efficiency opportunities and build out new processes that deliver a superior renewal experience for our customers.
Manage documenting all renewal processes and sharing with team members as required.
Customer Success Manager - Skooli
By Pluribus Technologies At Toronto, Ontario, Canada
1+ years of experience as an Account Manager, Customer Service/Client Success Specialist or a similar role
Partner closely with Operations to proactively manage student engagement on the Skooli platform
Experience with ClientSuccess software considered an asset
Support our sales team with reporting, renewals, and writing RFPs
Work closely with high profile clients to deliver district-wide tutoring programs
React to inbound support requests and triage accordingly
Tech Touch Customer Success Manager
By iLobby® Facility & Visitor Management At Toronto, Ontario, Canada
Strong verbal and written communication, strategic planning, and project management skills
3-5 years of experience in customer success
Experience working with a customer success platform (I.e. Catalyst, Gainsight, Totango)
Experience in managing a customer lifecycle journey and understanding of how to work with usage data
You pay attention to detail in all areas of work with strong problem identification and problem resolution skills.
Mitigate Risk - Proactively identifying accounts at risk of churn and putting plans in place to mitigate the risk
Customer Success Manager (Downtown Toronto)
By fishRecruit Inc. At Toronto, Ontario, Canada
Previous experience in a customer success or account management role within the technology industry, preferably in a SaaS environment.
Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
Excellent problem-solving and analytical skills, with the ability to identify and address client challenges in a proactive manner.
Knowledge of integration technologies and APIs is a plus.
A competitive salary based on your experience and an annual salary review.
The opportunity to develop your skills in a rapidly growing company and a healthy learning and development budget
Customer Success Account Management - Manager
By Microsoft At Toronto, Ontario, Canada
5+ years people management experience.
Project Management Institute (PMI) or equivalent Project Management certification.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
7+ years relevant work experience within customer industry.
5+ years experience managing a consumption portfolio.
Joist - Customer Success Manager, Fixed Term, (Remote, Canada)
By EverCommerce At Toronto, Ontario, Canada
Fixed Term Customer Success Manager – Joist – (Remote, Canada)
Skills and Experience needed for success in this role:
You seek to offer true value by first understanding the customer’s goals and needs
You are a lifelong learner, always on the lookout for books and articles, tools and resources to broaden your abilities
2+ years of experience in a SaaS-based Customer Success role
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Customer Success Actuarial Manager - Ifrs17
By Moody's Corporation At Toronto, Ontario, Canada
The successful candidate will have 7+ years of experience in the Insurance business with management experience.
Investigate and analyze client requirements and provide best practice implementation guidance and expertise on our RiskIntegrityTM solutions.
Manage expectations and communications with clients
Develop knowledge base articles and accelerators to support our clients.
Support initial needs analysis meetings with potential new clients to evaluate requirements.
Excellent interpersonal skills, including the ability to communicate with teams from diverse backgrounds and levels.
Enterprise Customer Success Manager
By Street Context At Toronto, Ontario, Canada
Supporting Pilot Opportunities: Partnering with our Account Executives and Account Managers to close pilot programs with both new and existing customers.
Providing Insight: Generating revealing user reports that empower Account Managers to identify and drive expansion opportunities.
You have ~5+ years of experience in SaaS Customer Success
Your EQ is through the roof and compliments on your communication skills follow you everywhere you go
You have experience managing large enterprise accounts
You have worked on a trading floor or have experience working with capital markets, specifically in research, sales, or trading
Customer Success Manager Ii
By Emburse At Toronto, Ontario, Canada
Be familiar with CSM negotiation and quota management
Time Management & work/life balance
Deliver an industry leading customer experience
Provide product education/support for new and ongoing customers
1-3 years experience in customer service role
Strong interpersonal, organizational, and communication skills
Customer Success Manager Jobs
By Globalfaces Direct At North York, Ontario, Canada
2-5 years of relevant experience in a B2B sales, business development or account management role.
Your Skills, Competencies, Knowledge & Abilities
Post-secondary degree in Business, Communications, Project Management or related discipline, OR
Combination of relevant education and work experience
Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.
Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.
Customer Success Manager - Saas
By Direct IT Recruiting Inc. At Mississauga, Ontario, Canada
· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency
· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy
5+ years Customer Success Manager, SaaS, CRM, Leadership
5+ years of experience in a Customer Success
· Exceptional strategic, conceptual analytical thinking, and decision making skills
· Excellent English communication, presentation (written and oral), and organization skills
Customer Success Manager (Canada)
By Carrot Fertility At Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager - (Canada) 100% Remote
By Talentify.io At Canada
Proven experience in customer success or account management
Certification in customer success or account management
Knowledge of the digital experience industry and cloud-based platforms
Understanding of web development and content management systems
Job benefits including healthcare, retirement plans, and paid time off
Strong communication and interpersonal skills

Are you a passionate leader looking to make an impact in the customer success space? We are looking for a Customer Success Team Manager to join our team and help us deliver exceptional customer experiences. You will be responsible for leading a team of customer success professionals, driving customer success initiatives, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer success, we want to hear from you!

Overview The Customer Success Team Manager is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. Detailed Job Description The Customer Success Team Manager will be responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. The Customer Success Team Manager will be responsible for developing and implementing customer success strategies, managing customer accounts, and providing customer support. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer feedback, and resolving customer issues. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer success strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to manage customer accounts
• Ability to provide customer support
• Ability to develop and maintain relationships with customers
• Ability to provide customer feedback
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis
• Knowledge of customer engagement and retention strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Responsibilities
• Develop and implement customer success strategies
• Manage customer accounts
• Provide customer support