Director, Digital Product Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

We’re looking for a Director, Product Management to lead the development and delivery of our product vision, strategy and product roadmap(s) for portfolio of products used by Manulife customers Daily. You will be responsible for leading and contributing to hard-working teams who are passionate about developing great experiences that provide value to customers. You are adept at knowing how to navigate and positively influence an organization cross functionally and you have a demonstrated ability to balance long-term product strategy with near term imperatives. This role may have one or more Product individuals reporting into them, responsible for coaching and career development.

In This Role, You Will

• Lead teams to make digital product decisions that are data-driven, using both qualitative and quantitative analysis.
• Aligning product strategy with business goals
• Collaborate with Human Centered Design partners & CX strategists, research, analytics and design teams to ensure a flawless and fabulous end-to-end customer experience across digital products
• Collaborate with key business, Design and IT partners/customers to implement and drive product processes and mature digital product model
• Collaborate closely with business partners to achieve business priorities & initiatives
• Work with cross-functional teams such as engineering, other digital product managers, design, privacy, security, internal customers, and business partners to create and lead product roadmap.
• Communicating product vision and strategy to partners
• Be accountable for driving product discovery, market research, and competitor research to advise the digital product strategy and roadmap for the suite of products under your purview
• Driving innovation and new product initiatives
• Conduct ongoing industry and competitive analysis, demonstrating market insights to deepen individual and teams functional expertise on all topics related to Domain.
• Champion a customer focused culture and product led approach to launching great digital experiences

Key Accountabilities

The Director, Digital Product Management may lead multiple digital product teams and primary responsibilities include:

• Represent digital Product in key cross-functional critical initiatives to understand goals, alignment to vision and priority
• Support teams in evangelizing these opportunities within and across the organization
• Inspire and empower Product team and modeling good Product Management behaviors such as leading through influence, relationship development, collaboration, communication, good product artifact hygiene and most of all customer empathy.
• Work closely with Business leadership, Engineering, Design, Technical Program management and Marketing to continuously provide high-value, easy to use experiences for all customers / users
• Define and communicate a clear and comprehensive vision and strategy for the product management team that will drive growth and expansion
• Lead the way for your product area(s) by owning and communicating a creative, innovative and effective product strategy
• Develop systems and processes to ensure product management function operates efficiently and effectively
• Provide leadership and direction to teams in defining and articulating new ways to enhance customer value and achieve Manulife business goals, include Value stream and functional unit level OKRs
• Monitor industry, competitive and general business trends to enable strategic planning and delivery of outcomes in alignment with segment priorities
• Maintain a firm understanding of business, customer, and end-user pain points, needs, and preferences in order to advocate for the ideal experience

What motivates you?

• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You do what is right, work with integrity and speak up.
• You obsess about customers, listen, engage and act for their benefit.

What We Are Looking For

• Background in digital or IT preferred
• Proven coaching attitude and abilities, enabling team members in defining solutions, and delivering to outcomes
• Sophisticated level of experience turning complex business problems into successful digital experiences both directly and through leading teams
• Demonstrated senior experience leading and inspiring multi-disciplinary product teams both directly and by influence.
• Previous experience in financial services / insurance a bonus
• Minimum 3 years’ experience in leading people/teams
• Both big picture thinking and detail-oriented doing.
• Confirmed experience using agile methodologies and human centered design principals, to deliver value in a fast paced, matrixed organizational environment
• 10 years of relevant digital product management experience in a fast-paced environment.

What can we offer you?

• Professional development and leadership opportunities.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A salary and benefits packages.
• Flexible work policies and strong work-life balance.
• A focus on growing your career path with us.

Our commitment to you

• Boundless opportunity; We create opportunities to learn and grow at every stage of your career.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Continuous innovation; We invite you to help redefine the future of financial services.
• Values-first culture; We lead with our Values every day and bring them to life together.
• Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives.

Can you do this? Come and join the winning team at Manulife, where you’ll be expected to lead, inspire, create superb work and help deliver on our bold mission.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$100,500.00 CAD - $180,900.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.