Director, Digital Business Operations, Scotiabank

Requisition ID: 182204

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

• This is an 8 months temporary opportunity***

The Digital Banking Planning Team is a high-performing, flexible team that operates at the intersection of the business, technology, product, design and delivery accountable for the planning of prospective Scotia Digital projects. We work closely with business and technology partners across the bank, as well as Digital Banking senior management, business operations teams, product teams, engineering teams, and delivery professionals to advance Scotiabank’s and the Bank’s strategy.

Is this role right for you?

• Lead a team of planning resources focused on a specific portfolio of proposed projects and initiatives driving continuous improvement and effectiveness, and a great employee working experience in the achievement of Digital Business Operations Office’s goals and desired outcomes
• Build a high performance environment and implement a people strategy that attracts, retains, develops and motivates portfolio teams by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/portfolio strategy; and, managing succession and development planning for the teams
• Lead planning efforts within the assigned portfolio, as required, orchestrating matrixed teams of Product, Engineering, Design, and Delivery stakeholders, taking ownership of generating high quality plans through the Scotia Digital planning cycle while meeting service level metrics and adhering to defined prioritization and governance principles preserving employee’s life/work balance
• Accountable for integration of Scotia Digital plans and estimates with Bank technology, business, and vendor partners and ensures effective dependency planning across all stakeholders
• Accountable for high-quality communications produced for the assigned portfolio of projects that distill complex concepts about assigned projects in easy-to-understand formats for consumption by a wide variety of stakeholders including senior leadership
• Create an environment in which portfolio teams pursue effective and efficient operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Build and maintain relationships with department heads, Digital Enterprise Architecture, Product and Engineering teams, teams across the bank, external partners & vendors to drive operational effectiveness and achievement of strategic goals and desired outcomes
• Lead and drive a customer-focused culture throughout portfolio teams to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Direct day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams
• Embed a “what gets measured, gets done” mindset into portfolio operational metrics and methods to foster a continuous improvement mindset

Do you have the skills that will enable you to succeed in this role?

• Significant experience with expectations management, change management and operational transformation programs
• Demonstrated senior level experience in large-scale operational management, in highly complex organizations
• Significant experience with leading high-performing teams, as well as experience with project and program planning & delivery models and methodologies

What's in it for you?

• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Work arrangements: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.