Director, Operations Jobs

Company Description

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 450 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

The Director of Operations is responsible for forecasting, planning and analyzing data as it relates to the retail store network. They will analyze Sales, Cost, & Marketing performance as well as other operational KPI’s. The Director will oversee many of the operational activities of the Operations function including partnering with Retail Leadership, Sales planning, budgeting, analytics and training. The Director of Operations will develop key performance metrics to measure sales activities that drive profitability. The incumbent will partner with Product, Risk and Finance partners to recognize trends in data, refine the operational model, and reduce customer friction during the purchase cycle.

Duties/Responsibilities

• Providing models and organizing statistical studies for the Sales Department.
• Work across functions to remove any operation/organizational barriers.
• Provide weekly perspective on the state of the business and recommendations on how to maximize revenue and profitability.
• Works closely with sales and finance leadership in providing data for communication and updates.
• Responsible for directing planning, , budgeting and expense prioritization
• Manage a team of 2-3 direct reports.
• Manage and update the sales process, forecasting, pipeline management, KPIs, reports, and dashboards in CRM.
• Lead and manage the Financial Planning & Analysis (FP&A) efforts (budgeting, forecasting & financial analysis) for the retail network alongside retail leadership.
• Aide retail leadership with data-based analysis of store performance, and create a plan to enhance renewal and upsell processes – Customer Campaigns, Referral Programs
• Collaborate with key stakeholders to establish financial targets, identify areas of improvement, and drive strategic decision making through comprehensive financial reporting and analysis.
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other corporate planning processes.
• Develop and implement financial models, tools and processes to support accurate and insightful financial analysis.
• Coordinating between product and marketing and the Heads of Sales.

Qualifications

EDUCATION

• An undergraduate degree required; MBA or graduate degree a bonus.

Experience

• Minimum 3 years’ experience leading operations teams, preferably with a Financial Services company or other decentralized sales operation
• Experience in marketing is an asset.
• Experience in start-up or early-stage environments is an asset .
• Ability to communicate with and build relationships at all levels of the sales team.
• 5+ years of Operations experience
• Track record of working and succeeding in a fast-paced, fluid environment

Skills

• Great communication skills – both written and verbal
• Ability to collaborate with peers to deliver cross functional priorities.
• Analytical and problem-solving orientation
• Well-versed in project management
• Bilingualism (English/French) is an asset.
• Advanced Excel skills
• Capable of managing complex problems and providing fact-based recommendations
• Exceptional attention to detail
• Skilled at using Analytics (Tableau) and CRM (HubSpot) platforms.
• Strong leaderships skills, with the ability to build and grow a diverse team.
• Highly organized, ability to multi-task, and efficient in ambiguous situations
• Strong financial acumen

Benefits

Additional Information

• Medical / Dental/ Vision benefits available
• All your information will be kept confidential according to EEO guidelines.
• Company paid life insurance
• PTO / 401K / Tuition Reimbursement
• Paid holidays

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.