Director, Ad Operations Jobs

Join Hotspex Media!

🏆 Named to Ad Age's Best Places to Work 2023

🎉 103rd Fastest Growing Company in North America, Deloitte Fast 500

🙌 #1 Ranked Media Buying and Planning Agency on Clutch.co

🔥 Highly Commended for 'Best Buy Side Innovation', 2022 Drum Awards

Key Responsibilities:

• Support campaign managers with the trafficking process, including connecting placements to creatives, setting up consistent configurations, and collecting clean data.
• Lead conversations on ways to work faster and smarter.
• Mentorship and management of campaign managers
• Oversee ad operations and support the campaign management team to activate digital campaigns (display, video, social, mobile, ctv, and programmatic)
• Assist with analysis of reports to assess campaign performance
• QA setups and validate campaigns have been pushed live
• Assist with trafficking as needed
• Keep track of the overall campaign management for all digital marketing channels
• Assist with post launch troubleshooting
• Collaborate with fellow Ad Operation teams on process to prevent errors, ensuring consistency around set up and monitoring, to create a strict QA workflow.

Strategic Expectations:

• Stay up to date on digital media trends and new opportunities that can be leveraged to enhance new or upcoming campaigns.
• Help deliver customer success, as measured by contract renewals, annual recurring revenue (ARR), account expansion (YoY increase in ARR), and Customer Satisfaction (CSAT)
• Support with quarterly business reviews (QBRs) for high value clients.
• Increase efficiencies across the team
• Maintain frequent optimization logs and strategic growth opportunities.
• Co-lead strategic conversations with client success teams around technology integrations that can improve efficiencies or support new activations

Skills and Requirements:

• A good communicator – able to write clearly, speak professionally, and teach complex technical concepts to a non-technical audience in a way that helps the ideas stick
• Good at building relationships – a creative problem solver, a customer service expert, a great team player
• Highly detail-oriented, an excellent time manager, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks/clients
• A passion and/or skill for training and development, as the role involves both doing your work and supporting others on the team in their pursuit of excellence
• Excellent written and verbal communicator
• Know your way around ad servers; DCM (Google)
• 6+ years in digital media
• Experience with digital platforms: programmatic (DMPs, DSPs, Exchanges), second- and third-party vendors, ad servers of all types (display, video, social, mobile), Tag Management Systems (GTM, Ensighten, Signal, etc.), and/or VVF vendors (viewability, verification, and fraud prevention)

The Interview Process:

• Final Round Interview (30-45 minutes)
• This round is largely focused on meeting the leaders you'd be collaborating with and meeting more members of the team.
• Past Experience Deep Dive (45 minutes)
• Intro Call (15-20 minutes)
• In parallel to this round, we'll speak with your references.

Benefits:

• Extended Long Weekends: for each statutory holiday, we'll close our office and extend the holiday to a 4-day weekend.
• Benefits + Wellness: enjoy a comprehensive package that includes a health spending account that you can use at your discretion.
• Globetrotter: For up to six weeks every year, you can work anywhere you'd like as part of our 'Globetrotter' remote work policy.
• RRSP Matching
• Generous Equipment Budgets: get what you need to be productive.
• Competitive Salary
• Work From Home: many of our team members work from home, but come into the office as you'd like!
• 3 Weeks Vacation: take time off when you need it! We also close during the holiday break.

Our Values:

We know our people are what allows us to achieve all that we do and that’s why it’s important that everyone we bring onto our team lives our values with us.

• We’ve Got Guts: we empower change. We step outside our comfort zone and bring our teammates with us. We have tough conversations. We ask to be challenged. We listen.
• Inclusive: we seek differing opinions. We ensure all voices are heard. We are strong when we are different.
• Give A Sh!t: we learn nonstop because we love what we do. Because we love what we do, we do it extremely well
• Yes Before No: we are solution focused. We are flexible, inquisitive and positive. Any innovation must start with yes.
• Got Your Back: we take care of each other. We support one another. We build each other up. There is no culture without great people.

Hotspex Media Inc. is an equal opportunity employer and values diversity in its workforce.