Operations Specialist Jobs

About Us

Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team!

Position Summary

The Operations Specialist provides administrative support, customer service and systems support for our Canadian customers and team. This position will ensure every order and document is completed accurately and to the specifications of each customer. Entering orders, preparing export documentation, notifying customers of order changes, answering incoming calls or emails from customers are among other duties. This individual thrives in a fast-paced culture working efficiently and strives to deliver the highest level of customer satisfaction at every opportunity. This role reports to the Operations Manager.

Job at a Glance

• Conducts end-user ERP and other system testing as required.
• Works closely with our Customer Experience team to resolve shipping related issues.
• Ensures order compliance and export regulations by accurately processing all shipment documentation.
• Assists customers with via email or phone when required throughout a given day.
• Partners with the Customer Experience team to deliver a world-class experience.
• Proactively communicates with customers to give updates on important order changes.
• Provides the customer experience team regular updates on compliance and order entry performance.
• Keeps a detailed record of order instructions to ensure customer orders are processed correctly.
• Manages and enter orders using the system.

What We Are Looking For

• Demonstrated ability and proficiency in MS Office suite of applications.
• Detail-oriented with great attention to speed, efficiency and accuracy in data entry.
• Minimum high school graduation required.
• Minimum 50 wpm.
• Aptitude in working concurrently with multiple systems, portals, databases, and ERP.
• Minimum of 2 years' experience working in a data entry or administrative capacity.
• Experience with Syspro and Salesforce is preferable.
• Ability to keep information confidential.

Parts Town Canada , a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.