Svp Of Insurance Operations

Senior Vice President Insurance Operations (SVP)

Role Summary

The Senior Vice President Insurance Operations (SVP) leads, directs and oversees the operations of the company’s insurance activities. As a company focused on Client Experience and creating value for our clients and other stakeholders, the SVP’s focus will be on ensuring our operations effectively and efficiently deliver on the promises and commitments we make to our clients.

Reporting directly to the President & Chief Executive Officer (CEO), the SVP assists the CEO as needed or requested in planning, organizing, and implementing operational aspects for the insurance operations for the Company. As a key member of the Company’s senior leadership team, the SVP is expected to play an active and supportive role in helping ensure the Company’s ongoing, continued success and development. The SVP has an important role in assisting in the development of our long-term strategic plan and the operational plans that support it.

The SVP models a customer-centric mindset and approach to doing business that focuses on measuring and achieving agreed-upon financial and non-financial results. The SVP ensures that Company insurance operations meet or surpass expectations to contribute to the company’s long-term growth, viability, and success.

Key Responsibilities

Support Services (Technology, project management)

· Ensure our technology infrastructure supports the current and future needs of the Company, addressing cyber-security and other relevant security matters.

· Oversee and manage our relationship with our third part technology vendors and service-providers.

· Ensure the necessary project management resources are available to support the operational plan.

· Develop and implement metrics and reporting to validate quality of service and to identify opportunities for improvement.

· Ensure support services are aligned with both the operational needs and strategic direction of the company.

Claims & Legal

· Manage and oversee the VP Claims & Legal, ensuring we maintain excellent policyholder experience within the claims and legal processes.

· Manage and control costs, maximising the benefit to all policyholders and ensuring the Company continues to deliver value to all policyholders.

· Develop and implement metrics and reporting to validate quality of service and to identify opportunities for improvement.

Underwriting

· Manage and oversee the VP Underwriting, ensuring we maintain excellent policyholder experience within the underwriting processes.

· Improve workflows and client experience within the underwriting process, maximising the benefit to all policyholders and ensuring the Company continues to deliver value to all policyholders within our financial resources.

· Develop and implement metrics and reporting to validate quality of service and to identify opportunities for improvement.

General Leadership

· Serve as a key member of the senior leadership of the Company. Provide effective and inspiring leadership in support of the CEO and the Company.

· Contribute to ensuring the Company operates in a manner consistent with its Cause, Purpose, Ambition and Values.

· Implement and lead a continuous quality improvement process throughout the delivery of insurance services.

· Support the development and retention of a high performing senior management team.

Budget Management

· In collaboration with CEO and CFO, develop and track annual Operations budget, including being accountable for tracking budget variances, staying on budget and co-approval of expenses

People Leadership

· Translate vision and strategy into understandable goals, plans and priorities.

· Lead, coach and support the development of team members by providing continuous feedback, recognition, and recommending development plans for direct and indirect reports, enabling others to grow and succeed.

· Foster team member accountability related to their career and development.

· Manage workforce and workflow based on budget and business needs.

· Effectively lead and manage change.

Skills

· Excellent knowledge of insurance operations, trends, and management.

· Strong, proven leader driven to achieve results and implement change.

· Demonstrates excellent managerial and diplomacy skills with solid strategy development, critical thinking, creativity, business, and political acumen.

· Proven capability to manage, motivate, and develop a team in a changing and dynamic environment.

· Strong analytical and project management skills: Data-driven and evidence-based individual

· Strategic mindset: Has a keen sense of priorities, along with an ability to shift priorities as the landscape changes; can focus time and effort on those areas that will have the greatest impact for the company.

· Strong emotional intelligence (EQ), leadership and team-management skills.

· Strong consensus builder.

· Relationship-builder – establishes and nurtures productive, respectful, and mutually beneficial working relationships with people (i.e., employees, Board members), organizations (i.e., Ontario Association of Architects and related bodies), sponsors, and partners.

· Exceptional listener.

· Demonstrated commitment to privacy and ethical conduct.

Requirements

· University degree in business or other relevant discipline. MBA is valuable but not required.

· 15+ years of relevant property & casualty insurance management experience in progressively senior management roles.

· Broad understanding of insurance operations including an understanding of underwriting, claims, reinsurance, and distribution.